Nonprofit Contractor Survey on City of San Francisco's Citywide Fiscal and Compliance Monitoring (FY07-08) - Zoomerang Online Survey Results

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Nonprofit Contractor Survey on City of San Francisco's Citywide Fiscal and Compliance Monitoring (FY07-08)
Survey Results


	1.	Is this year the first year you received one consolidated ("citywide") fiscal and compliance monitoring (either a site visit or self-assessment) by multiple City departments, or had you received such a monitoring last fiscal year?

1	First year to receive a citywide monitoring

16

30%

2	Received citywide monitoring last fiscal year

33

61%

Not sure

5

9%

Total

54

100%


	2.	Which City department served as the lead contact for your citywide fiscal and compliance monitoring this year?

1	Dept. of Children, Youth & Their Families (DCYF)

13

24%

2	Health/ AIDS (DPH HHS and HPS)

0

0%

3	Health/ Housing & Urban Health (DPH HUH)

1

2%

4	Health/ Comm. & Behav. Health (DPH CBHS)

9

17%

5	Human Services Agency (HSA, DAAS)

16

30%

6	Mayor's Office of Community Development (MOCD)

7

13%

7	Mayor's Office of Housing (MOH)

0

0%

8	Mayor's Office of Criminal Justice (MOCJ)

1

2%

9	Children and Families Commission (CFC)

1

2%

10	Department on the Status of Women (DOSW)

1

2%

11	Juvenile Probation (JUV)

1

2%

Sheriff

1

2%

Not sure

3

6%

Total

54

100%


	3.	What type of citywide fiscal and compliance monitoring did you experience this fiscal year - site visit or self-assessment?

1	Site Visit (Monitoring team came to your site)

40

74%

2	Self Assessment (You completed the standard form)

14

26%

Total

54

100%


	4.	Please provide feedback on your site visit monitoring experience this fiscal year. Select 1 to indicate that you "Strongly Agree," 2 to indicate that you "Agree," 3 to indicate that you "Disagree," or 4 to indicate that you "Strongly Disagree" with the following statements.

Top number is the count of respondents selecting the option. Bottom % is percent of the total respondents selecting the option.	Strongly Agree 1	Agree 2	Disagree 3	Strongly Disagree 4
City staff provided a clear explanation of the citywide fiscal & compliance monitoring process.	23 58%	15 38%	2 5%	0 0%
I received reasonably advanced notice of my site visit (at least 20 days) and a copy of the monitoring form to help me prepare for it.	34 85%	5 12%	0 0%	1 2%
City staff appeared well coordinated and the site visit went smoothly.	23 58%	16 40%	0 0%	1 2%
City staff checked in with me/my staff at the end of the site visit.	30 75%	10 25%	0 0%	0 0%
I received a timely, written report of the City's findings (within about 6 weeks of the site visit).	26 68%	10 26%	0 0%	2 5%
I was given a clear deadline to respond to any monitoring findings.	28 72%	10 26%	0 0%	1 3%
City staff was accessible and responsive when I needed clarification about the monitoring process.	22 56%	15 38%	1 3%	1 3%


	5.	About how long did it take City staff to complete the citywide fiscal and compliance site visit monitoring at your office?

Half day

26

65%

2	One full day

9

22%

3	More than one day

5

12%

Total

40

100%


	6.	(Optional) Please provide any additional feedback on your site visit experience.

16 Responses


	7.	Please provide feedback on your self assessment monitoring experience this fiscal year. Select 1 to indicate that you "Strongly Agree," 2 to indicate that you "Agree," 3 to indicate that you "Disagree," or 4 to indicate that you "Strongly Disagree" with the following statements.

Top number is the count of respondents selecting the option. Bottom % is percent of the total respondents selecting the option.	Strongly Agree 1	Agree 2	Disagree 3	Strongly Disagree 4
City staff provided a clear explanation of the citywide fiscal & compliance monitoring process.	9 64%	5 36%	0 0%	0 0%
I was given sufficient time to complete my self assessment (6 weeks).	10 71%	4 29%	0 0%	0 0%
I received timely feedback on my self assessment (written reponse letter sent from the City within about 6 weeks of submitting the self-assesment form to the City).	7 54%	3 23%	3 23%	0 0%
I was given a clear deadline for corrective action.	6 55%	3 27%	2 18%	0 0%
City staff was accessible and responsive when I needed clarification about the monitoring process.	10 77%	3 23%	0 0%	0 0%


	8.	(Optional) Please provide any additional feedback on your self assessment experience.

4 Responses


	9.	RESOURCES Please rate the value of the following resources in helping you with this year's citywide fiscal and compliance monitoring. Please select 1 for "Very Helpful," 2 for "Somewhat Helpful," 3 for "Not Helpful," and 4 for "Did Not Use."

Top number is the count of respondents selecting the option. Bottom % is percent of the total respondents selecting the option.	Very helpful 1	Somewhat helpful 2	Not helpful 3	Did not use 4
Training on citywide monitoring guidelines/ training materials (October 2007)	18 34%	26 49%	1 2%	8 15%
Controller's website for nonprofits	8 16%	18 35%	1 2%	24 47%
Controller's "Finance Guide for Nonprofits" http://www.sfgov.org/site/uploadedfiles/controller/reports/Finance_Guide_110104.pdf	13 25%	20 38%	2 4%	17 33%
My contract officer or other City staff	40 74%	12 22%	2 4%	0 0%
Controller's training on cost allocation (May 2008)	14 27%	18 35%	4 8%	16 31%


	10.	OVERALL OPINION AND ATTITUDES Please rate your level of agreement with the following statements.

Top number is the count of respondents selecting the option. Bottom % is percent of the total respondents selecting the option.	Strongly Agree 1	Agree 2	Disagree 3	Strongly Disagree 4
I have a clear understanding of the fiscal and compliance elements to be monitored in my City contracts/ grants through the citywide monitoring process.	28 53%	23 43%	2 4%	0 0%
The City's consolidated, citywide fiscal and compliance process saves me time compared to being separately monitored by individual City departments.	35 65%	15 28%	3 6%	1 2%
The City has offered quality training for me/ my staff related to the citywide fiscal and compliance monitoring process.	20 38%	28 54%	3 6%	1 2%
The City’s fiscal and compliance monitoring requirements are generally reasonable and reflective of financial best practices and state, local, and federal laws and regulations.	24 46%	26 50%	0 0%	2 4%


	11.	(Optional) Please provide any additional feedback on your overall opinions and attitudes as indicated above

11 Responses


	12.	FISCAL SUPPORT - AREAS OF INTEREST Please indicate which, if any, fiscal components on which you would like further training, technical assistance, or resource materials next year.

1	Agency-wide budget

9

23%

2	Cost allocation

22

56%

3	Audited financial statements

6

15%

4	Tax form 990

4

10%

5	Fiscal policies and procedures

16

41%

6	Financial reports

10

26%

Invoices

7

18%

8	Payroll and timesheets

7

18%


	13.	ORGANIZATIONAL DEVELOPMENT SUPPORT - AREAS OF INTEREST Please select areas listed below, if any, in which training, technical assistance, or resource materials would help your organization to better carry out City contracts and grants.

1	Board development

16

40%

2	Board governance

6

15%

3	Staff supervision

6

15%

4	Staff development and evaluation

11

28%

5	Staff turnover

14

35%

6	Human resources policies and procedures

14

35%

7	Volunteer development/ management

12

30%

8	Legal documentation

11

28%

9	File documentation

4

10%

10	Fund development

18

45%

11	Strategic planning

14

35%

12	Basic principles of program development (needs assessment, program planning, evaluation, partnerships, reporting)

9

22%


	14.	OTHER TRAINING What, if any, other types of information resources or training would be helpful to you as they relate to your citywide fiscal and compliance monitoring experience with the City, the contracting process in general, or your ability to efficiently and effectively deliver your contracted/ granted services?

7 Responses


	15.	DELIVERY OF SUPPORT For the areas of interest indicated above, please describe your preferences for how such training and capacity support could be delivered, such as: classroom style trainings, practical workshops with group exercises and small group participation, web trainings and resources, written guidelines, one-on-one coaching, peer learning and sharing opportunities, etc.

22 Responses


	16.	ANY OTHER COMMENTS? What do you think could make citywide fiscal and compliance monitoring easier and more effective both for City staff and contractors? Please share any additional feedback not already mentioned that you believe would help the City to improve the process.

10 Responses

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