1. What is your primary role at WSU?   1   Student (undergraduate or graduate student, including teaching and research assistant) 812 55% 2   Faculty (Full or Part-time, Emeritus, Adjunct, Department Chair, Researcher, Scientist)    236 16% 3   Staff 332 23% 4   University Administrator (i.e., Vice President, Dean, Director, Manager) 76 5% Other, please specify: 16 1% Total 1472 100%

2. If you also have a secondary role at WSU select all that apply:   1   Student 254 52% 2   Faculty (including GTA, Lecturer, Adjunct) 80 16% 3   Staff 78 16% 4   University Administrator (including Department Chair, Associate Chair, Associate Director) 27 6% Other, please specify: 62 13%

3. Please rate your computer skill level:   1   Basic: use a computer for Web-browsing, e-mail and word processing. 478 33% 2   Intermediate: know how to install and customize programs, or configure a firewall. 491 34% 3   Advanced: frequently asked to assist friends and family with computer problems. 494 34% Total 1463 100%

4. What type of computing device(s) do you use? Select all that apply:   1   Desktop computer 1206 82% 2   Laptop or netbook computer 1219 83% 3   Web-enabled handheld device (e.g., Blackberry, iPhone, iPod Touch, Treo, Zune, etc.) 528 36% Other, please specify: 22 1%

5. How often do you use text messaging on cell phones?   1   Never 293 20% 2   Less than once per month 121 8% 3   1-5 times per month 164 11% 4   1-5 times per week 219 15% 5   1-5 times per day 232 16% 6   More than 5 times per day 439 30% Total 1468 100%

6. What type of degree are you pursuing?   1   Undergraduate 422 52% 2   Graduate 390 48% Total 812 100%

7. What type of faculty appointment do you have at WSU?   1   Full-time (50% or greater) 194 82% 2   Part-time (less than 50%) 42 18% Total 236 100%

WSU'S TECHNOLOGY RESOURCE CENTER (TRC) Located on the first floor of the Purdy-Kresge Library, the Technology Resource Center is a place for faculty and instructors to design and develop instructional experiences for the classroom and online teaching environments. TRC staff assist faculty and instructors with all aspects of teaching and learning support, including active learning in the classroom, large lecture management, moving courses online, digital media projects, Blackboard support, and video production.

8. How familiar are you with WSU's TRC?   1   Unaware of this service. 68 29% 2   Aware, but never used it. 85 36% 3   Used it a few times. 64 27% 4   Use it regularly. 19 8% Total 236 100%

9. What is your overall opinion of the services and consultation offered by WSU's TRC?   1   Very dissatisfied 0 0% 2   Dissatisfied 8 10% 3   Neutral 13 16% 4   Satisfied 41 49% 5   Very satisfied 21 25% Total 83 100%

10. BANNER How often do you use the Banner Administrative System, WSU's transaction-processing system for human resources, financial, student, and development data?   1   Never 121 30% 2   Less than once per month 36 9% 3   1-5 times per month 51 12% 4   1-5 times per week 39 10% 5   1-5 times per day 50 12% 6   More than 5 times per day 111 27% Total 408 100%

11. How satisfied are you with the response time from the Banner System?   1   Very dissatisfied 6 2% 2   Dissatisfied 29 10% 3   Neutral 86 30% 4   Satisfied 135 47% 5   Very satisfied 30 10% Total 286 100%

12. How satisfied are you with the support services available for Banner, such as personal support, tutorial job aids, and online documentation?   1   Very dissatisfied 13 5% 2   Dissatisfied 35 12% 3   Neutral 129 45% 4   Satisfied 90 32% 5   Very satisfied 18 6% Total 285 100%

13. How satisfied are you with the instructor-led training programs available for Banner?   1   Very dissatisfied 14 5% 2   Dissatisfied 27 10% 3   Neutral 133 48% 4   Satisfied 94 34% 5   Very satisfied 12 4% Total 280 100%

14. COGNOS REPORTING ENVIRONMENT How often do you run Cognos Reports (WSU Standard Certified Reports)?   1   Never 259 63% 2   Less than once per month 40 10% 3   1-5 times per month 45 11% 4   1-5 times per week 35 9% 5   1-5 times per day 21 5% 6   More than 5 times per day 8 2% Total 408 100%

15. How satisfied are you with the response time from Cognos Reporting?   1   Very dissatisfied 8 5% 2   Dissatisfied 21 14% 3   Neutral 51 34% 4   Satisfied 60 40% 5   Very satisfied 9 6% Total 149 100%

16. How satisfied are you with the support services available for Cognos Reporting, such as personal support, tutorial job aids and online documentation?   1   Very dissatisfied 10 7% 2   Dissatisfied 22 15% 3   Neutral 65 44% 4   Satisfied 41 28% 5   Very satisfied 11 7% Total 149 100%

17. How satisfied are you with the Cognos reports that you now use?   1   Very Dissatisfied 2 1% 2   Dissatisfied 18 12% 3   Neutral 54 37% 4   Satisfied 68 46% 5   Very Satisfied 5 3% Total 147 100%

18. How satisfied are you with the instructor-led training programs available for Cognos Reporting?   1   Very dissatisfied 7 5% 2   Dissatisfied 22 15% 3   Neutral 78 53% 4   Satisfied 33 22% 5   Very satisfied 8 5% Total 148 100%

WSU WEB HOSTING SERVICES Any WSU department can use WSU Web Hosting Services to publish its Website on a central Web server, rather than operating a local Web server.

19. How familiar are you with WSU Web Hosting Services?   1   Unaware of these services. 181 44% 2   Aware, but never used them. 169 41% 3   Used them a few times. 30 7% 4   Use them regularly. 28 7% Total 408 100%

20. What is your overall opinion of WSU's Web Hosting Services?   1   Very dissatisfied 0 0% 2   Dissatisfied 1 2% 3   Neutral 13 22% 4   Satisfied 34 59% 5   Very satisfied 10 17% Total 58 100%

21. WSU's TELECOMMUNICATIONS SERVICES How familiar are you with WSU's Telecommunications Services (Campus telephone, VoiceMail, support, repair, and billing services)?   1   Unaware of these services. 60 9% 2   Aware, but never used them. 118 18% 3   Used them a few times. 209 32% 4   Use them regularly. 273 41% Total 660 100%

22. How satisfied are you with the support available for WSU's Telecommunications Services, such as the Telecommunications Help Desk (7-1977) and online documentation at http://networks.wayne.edu/vns?   1   Very dissatisfied 8 2% 2   Dissatisfied 20 4% 3   Neutral 169 36% 4   Satisfied 195 41% 5   Very satisfied 81 17% Total 473 100%

23. What is your overall opinion of WSU's Telecommunications Services?   1   Very dissatisfied 10 2% 2   Dissatisfied 37 8% 3   Neutral 116 24% 4   Satisfied 227 48% 5   Very satisfied 86 18% Total 476 100%

24. Do you live on campus?   Yes 131 9% No 1341 91% Total 1472 100%

25. Which building on campus do you live in?   1   Atchison Residence Hall 20 17% 2   Chatsworth Tower Apartments 5 4% 3   Ghafari Residence Hall 10 8% 4   Helen L. DeRoy Apartments 23 19% 5   The Towers Residential Suites 32 27% 6   University Tower Apartments 30 25% Total 120 100%

26. RESNET How familiar are you with ResNet, the Internet access service provided to students, faculty and staff who live in WSU's residence halls and apartment buildings?   1   Unaware of this service. 10 8% 2   Aware, but never used it. 3 2% 3   Used it a few times. 11 8% 4   Use it regularly. 107 82% Total 131 100%

27. How satisfied are you with the availability and connection speed of ResNet?   1   Very dissatisfied 19 16% 2   Dissatisfied 40 34% 3   Neutral 26 22% 4   Satisfied 23 19% 5   Very satisfied 10 8% Total 118 100%

28. How satisfied are you with the support services available for ResNet?   1   Very dissatisfied 18 15% 2   Dissatisfied 28 24% 3   Neutral 39 33% 4   Satisfied 26 22% 5   Very satisfied 6 5% Total 117 100%

29. What type(s) of Internet service provider(s) do you use at home? Select all that apply:   1   None 52 4% 2   Dial-up 30 2% 3   Cable modem (e.g., Comcast, WOW!, etc.) 755 56% 4   DSL (e.g., AT&T, etc.) 430 32% 5   "Broadband Wireless" (e.g., Sprint Mobile Broadband, Verizon BroadbandAccess, etc.) 191 14% Other, please specify: 23 2%

WSU'S BROADCAST MESSAGING SERVICE The Wayne State University Broadcast Messaging Service delivers emergency notifications and other significant university messages to WSU students, faculty, and staff — via text message to your cell phone or instant message and/or e-mail to your computer.

30. How familiar are you with WSU's Broadcast Messaging Service?   1   Unaware of this service. 256 17% 2   Aware, but never used it. 576 39% 3   Registered my cell phone. 194 13% 4   Set my message preferences. 108 7% 5   Registered my cell phone AND set my message preferences. 338 23% Total 1472 100%

31. How satisfied are you with the timeliness of messages sent by WSU's Broadcast Messaging Service?   1   Very dissatisfied 22 3% 2   Dissatisfied 60 9% 3   Neutral 211 33% 4   Satisfied 246 39% 5   Very satisfied 97 15% Total 636 100%

32. How satisfied are you with the ability to manage your message preferences on WSU's Broadcast Messaging Service?   1   Very dissatisfied 10 2% 2   Dissatisfied 14 2% 3   Neutral 251 39% 4   Satisfied 257 40% 5   Very satisfied 105 16% Total 637 100%

33. WIRELESS NETWORK How familiar are you with wireless@wayne, the wireless network service on campus that is exclusively for WSU students, faculty, and staff?   1   Unaware of this service. 250 17% 2   Aware, but never used it. 349 24% 3   Used it a few times. 371 25% 4   Use it regularly. 502 34% Total 1472 100%

34. How satisfied are you with the availability of wireless@wayne?   1   Very dissatisfied 56 7% 2   Dissatisfied 123 14% 3   Neutral 171 20% 4   Satisfied 366 43% 5   Very satisfied 143 17% Total 859 100%

35. How satisfied are you with the support services available for wireless@wayne, such as the assistance from C&IT's universe IT support center in the Student Center and online documentation on computing.wayne.edu?   1   Very dissatisfied 29 3% 2   Dissatisfied 52 6% 3   Neutral 414 48% 4   Satisfied 260 30% 5   Very satisfied 109 13% Total 864 100%

36. WSU PIPELINE How familiar are you with WSU Pipeline, the University's secure Internet gateway that provides access to campus-wide information, to many Self-Services (such as Web registration, financial aid status, student eBills, tuition payment, training registration, timesheets, employee benefits, etc.), and to key WSU computer systems (Wayne Connect, Blackboard, OneCard, Banner, etc.)?   1   Unaware of this service. 8 1% 2   Aware, but never used it. 12 1% 3   Used it a few times. 155 11% 4   Use it regularly. 1297 88% Total 1472 100%

37. How satisfied are you with the availability and response time of WSU Pipeline?   1   Very dissatisfied 33 2% 2   Dissatisfied 139 10% 3   Neutral 249 17% 4   Satisfied 714 50% 5   Very satisfied 305 21% Total 1440 100%

38. How satisfied are you with the support services available for WSU Pipeline, such as the online documentation and the C&IT Help Desk (7-4778)?   1   Very dissatisfied 28 2% 2   Dissatisfied 86 6% 3   Neutral 516 36% 4   Satisfied 550 38% 5   Very satisfied 256 18% Total 1436 100%

39. BLACKBOARD   How familiar are you with Blackboard, WSU's course management and learning system used to make courses and materials available on the Web?   1   Unaware of this service. 21 1% 2   Aware, but never used it. 236 16% 3   Used it a few times. 236 16% 4   Use it regularly. 979 67% Total 1472 100%

40. How satisfied are you with the availability and response time of Blackboard?   1   Very dissatisfied 88 7% 2   Dissatisfied 181 15% 3   Neutral 229 19% 4   Satisfied 508 42% 5   Very satisfied 198 16% Total 1204 100%

41. How satisfied are you with the support services available for Blackboard from either the Blackboard Support Team (bbadmin@wayne.edu) or the C&IT Help Desk?   1   Very dissatisfied 43 4% 2   Dissatisfied 93 8% 3   Neutral 524 44% 4   Satisfied 364 30% 5   Very satisfied 177 15% Total 1201 100%

42. How satisfied are you with training for Blackboard, such as the workshops and tutorials?   1   Very dissatisfied 39 3% 2   Dissatisfied 72 6% 3   Neutral 661 55% 4   Satisfied 318 27% 5   Very satisfied 107 9% Total 1197 100%

WAYNE CONNECT Wayne Connect is WSU's new communication and collaboration system. Wayne Connect integrates email with calendars, address books, tasks, and an online storage briefcase — all of which can be shared with other Wayne Connect users — and includes powerful search capabilities and instant messaging inside an innovative and easy-to-use Web interface.  The system also includes full, real-time protection against spam and viruses. Wayne Connect e-mail (i.e., your "@wayne.edu" address) is accessible in numerous ways, such as a Web browser, Outlook, WSU Pipeline, and many mobile devices.  Please answer even if you have your Wayne Connect e-mail forwarded to another service.

43. How familiar are you with Wayne Connect?   1   Unaware of this service. 163 11% 2   Aware, but never used it. 328 22% 3   Used it a few times. 255 17% 4   Use it regularly. 726 49% Total 1472 100%

44. How satisfied are you with the availability and response time of Wayne Connect?   1   Very dissatisfied 25 3% 2   Dissatisfied 59 6% 3   Neutral 178 18% 4   Satisfied 470 48% 5   Very satisfied 245 25% Total 977 100%

45. How satisfied are you with support for Wayne Connect, such as online documentation and the C&IT Help Desk?   1   Very dissatisfied 20 2% 2   Dissatisfied 46 5% 3   Neutral 396 41% 4   Satisfied 353 36% 5   Very satisfied 155 16% Total 970 100%

46. How satisfied are you with training for Wayne Connect?   1   Very dissatisfied 31 3% 2   Dissatisfied 78 8% 3   Neutral 532 55% 4   Satisfied 230 24% 5   Very satisfied 93 10% Total 964 100%

47. SOFTWARE CLEARINGHOUSE How familiar are you with C&IT's Software Clearinghouse, which provides Wayne State students, faculty, and staff with free and deeply discounted software?   1   Unaware of this service. 290 20% 2   Aware, but never used this service. 491 33% 3   Used this service once. 230 16% 4   Used this service a few times. 461 31% Total 1472 100%

48. What is your overall opinion of C&IT's Software Clearinghouse?   1   Very dissatisfied 11 2% 2   Dissatisfied 30 4% 3   Neutral 92 13% 4   Satisfied 332 48% 5   Very satisfied 226 33% Total 691 100%

49. PC CLINIC How familiar are you with the C&IT PC Clinic, located inside universe IT at the Student Center Building, which provides fee-based carry-in repair service for computers that are not owned by Wayne State University?   1   Unaware of this service. 640 43% 2   Aware, but never used this service. 664 45% 3   Used this service once. 100 7% 4   Used this service a few times. 68 5% Total 1472 100%

50. What is your overall opinion of the PC Clinic?   1   Very dissatisfied 9 5% 2   Dissatisfied 8 5% 3   Neutral 23 14% 4   Satisfied 58 35% 5   Very satisfied 69 41% Total 167 100%

51. C&IT Help Desk How familiar are you with the C&IT Help Desk, available via phone (313- 577-4778) or e-mail (helpdesk@wayne.edu)?   1   Unaware of this service. 119 8% 2   Aware, but never used it. 497 34% 3   Used it a few times. 694 47% 4   Use it regularly. 162 11% Total 1472 100%

52. What is your overall opinion of the C&IT Help Desk?   1   Very dissatisfied 19 2% 2   Dissatisfied 62 7% 3   Neutral 137 16% 4   Satisfied 416 49% 5   Very satisfied 218 26% Total 852 100%

53. C&IT NOTICES How familiar are you with C&IT's notices about planned and unplanned system outages?   1   Unaware of these notices. 147 10% 2   Aware, but never read them. 141 10% 3   Aware, but read occasionally. 458 31% 4   Aware and read regularly. 726 49% Total 1472 100%

54. What is your overall satisfaction with C&IT's system notices?   1   Very dissatisfied 9 1% 2   Dissatisfied 33 3% 3   Neutral 223 19% 4   Satisfied 642 54% 5   Very satisfied 275 23% Total 1182 100%

55. Considering all of the IT systems and services at WSU, what is your overall satisfaction level?   1   Very dissatisfied 33 2% 2   Dissatisfied 118 8% 3   Neutral 288 20% 4   Satisfied 799 55% 5   Very satisfied 218 15% Total 1456 100%

56. Do you have any suggestions for specific ways C&IT could improve its support of your teaching, learning, research, or work at Wayne State? Are there additional technologies, resources, or services that you think are needed? (No character limit for this field.)   556 Responses

57. If you would like to speak with someone about IT at WSU (or any aspect of this survey), please provide your contact information.   89 Responses