2009 WACE Technology Survey - November 17, 2009 - Sponsored by Village Profile & Citslinc

Survey ResultsBookmark and Share

  1. What membership database software do you use?  
Chamber Ware
 
77 28%
ChamberWebLink
 
33 12%
ReMember
 
4 1%
Quickbooks
 
11 4%
Excel
 
13 5%
CC Assist
 
14 5%
SBA
 
19 7%
IRM
 
7 3%
ChamberMaster
 
44 16%
Access
 
16 6%
ACT
 
9 3%
Filemaker Pro
 
6 2%
ECTownUSA
 
6 2%
Other, Please Specify
  
View Responses
 
18 6%
Total 277 100%
  2. How satisfied are you with your membership database software?  
Very satisfied
 
86 31%
Somewhat satisfied
 
138 50%
Somewhat dissatisifed
 
35 13%
Very dissatisfied
 
16 6%
Don't know
       
1 0%
Total 276 100%
  3. Do you plan on switching to another database in the next couple of years?  
Yes
 
62 24%
No
 
201 76%
Total 263 100%
View 59 Responses
  4. What is your chamber's computer operating system?  
Windows 98
 
6 2%
Windows 2000
 
10 4%
Windows 2003
 
23 8%
Windows NT
 
3 1%
Windows XP
 
184 67%
MAC
 
5 2%
Vista
 
31 11%
Windows 7
 
7 3%
Don't Know
       
0 0%
Other, Please Specify
  
View Responses
 
6 2%
Total 275 100%
  5. Does your chamber's web site: (check all that apply)  
Have streaming video?
 
81 29%
List members in a directory?
 
264 95%
Member Coupons
 
113 41%
Job Postings
 
93 34%
Links to social networking sites (i.e. Twitter, Facebook, LinkedIn)
 
114 41%
Have a calendar of events?
 
271 98%
List/show board of directors
 
240 87%
List/show staff contact information
 
237 86%
On-line Newsletter
 
201 73%
Show members email addresses
 
96 35%
Track referrals
 
112 40%
Allow members to update their contact information
 
122 44%
Offer an RSS feed
 
43 16%
Offer Podcasts
 
17 6%
Show members fax numbers
 
137 49%
Allow members to download mailing lists/labels, etc.
 
11 4%
Business Plan/Program of Work
 
76 27%
Charge members for links to their web site?
 
37 13%
Have the ability to join the chamber, AND PAY, on-line?
 
139 50%
Have the ability for members to renew their dues on-line?
 
104 38%
Have the ability to register for programs/events on-line
 
178 64%
Have the ability to accept credit cards through a secured site?
 
173 62%
Have advertising?
 
206 74%
Have a blog?
 
44 16%
Offer publications and other items for sale?
 
93 34%
Members Testimonials
 
84 30%
Members only section
 
115 42%
Government Affairs/Advocacy Information
 
165 60%
Site Map
 
131 47%
Privacy Statement
 
83 30%
Other, Please Specify
  
View Responses
 
24 9%
  6. When was the last time you did a major overhaul of your chamber's web site?  
Within the past 12 months
 
96 35%
1-2 years ago
 
83 30%
3-4 years ago
 
57 21%
4-5 years ago
 
23 8%
Over 5 years ago
 
15 5%
Total 274 100%
  7. Are you making a net profit from the chamber's web site?  
Yes
 
94 35%
No
 
162 60%
Not sure
 
14 5%
Total 270 100%
  8. How much NET profit are you generating annually from your chamber's web site?  
Nothing
 
128 53%
$1 - $2,000
 
57 24%
$2,001 - $5,000
 
30 12%
$5,001 - $10,000
 
12 5%
$10,001 - $20,000
 
8 3%
Over $20,000
 
6 2%
Total 241 100%
  9. Do you do any "on-line" polling or surveying of your members?  
Yes
 
166 62%
No
 
100 38%
Total 266 100%
View 141 Responses
  10. What do you think are the major technological needs for your chamber? (check all that apply)  
Improved/faster internet access
 
34 13%
New/Update computers
 
94 35%
New Update software
 
70 26%
New membership database
 
62 23%
Update web site
 
128 47%
New printers
 
28 10%
Tech person on staff
 
64 24%
Ability to register/pay for events on-line
 
95 35%
Ability to join/renew memberships on-line
 
121 45%
Increase advertising on web site
 
211 78%
New/Update Server
 
55 20%
New/Update telephone system
 
68 25%
Staff training on software/equipment
 
97 36%
Learn/use social media such as blogging, podcasts, videos, social networking sites
 
146 54%
Ability to access database from outside the office
 
52 19%
Email access on cell phones for staff (Blackberry, etc.)
 
33 12%
  11. Please indicate your awareness of the following social networking platforms:  
Top number is the count of respondents selecting the option.
Bottom % is percent of the total respondents selecting the option.
Not aware of Not used Plan to use Currently use Discontinued
Blogs 1
0%
136
51%
75
28%
54
20%
3
1%
Facebook 1
0%
46
17%
52
19%
173
64%
0
0%
LinkedIn 3
1%
86
32%
37
14%
142
53%
1
0%
MySpace 4
2%
198
78%
21
8%
23
9%
9
4%
Twitter 2
1%
92
34%
58
22%
115
43%
0
0%
YouTube 1
0%
124
49%
53
21%
77
30%
0
0%
Other custom social networking site(s) 42
23%
98
54%
25
14%
17
9%
1
1%
  12. How does your chamber use various social networking platforms/tools today? (check all that apply)  
Tracking legislation and public policy/positions/issues
 
59 27%
Annoucements/Invitations
 
192 86%
Reach potential new members
 
131 59%
Way to connect members to potential customers
 
101 45%
Tying members together via dedicated groups
 
70 32%
Driving people to other web information
 
101 45%
Introducing new benefits/services
 
111 50%
Promote community/tourism
 
124 56%
Other, please specify
  
View Responses
 
17 8%
  13. How valuable would it be for you if WACE was to develop its own "custom social networking site" for its members?  
Very Valuable
 
71 26%
Somewhat Valuable
 
104 38%
Not Valuable at All
 
41 15%
Don't Know/No Opinion
 
57 21%
Total 273 100%
  14. What is your chamber's total income?  
Under $250,000
 
72 26%
$250,001 to $499,999
 
107 39%
$500,000 to $749,999
 
44 16%
$750,000 to $999,999
 
18 6%
Over $1 million
 
36 13%
Total 277 100%
  15. How many members does your chamber have?  
Less than 250 members
 
29 11%
250-500 members
 
98 36%
501-750 members
 
79 29%
751-999 members
 
27 10%
Over 1000 members
 
41 15%
Total 274 100%
  16. Including yourself, how many fulltime employees do you have? (2 parttime = 1 fulltime)  
One
 
33 12%
Two
 
62 23%
Three
 
58 21%
Four
 
34 12%
Five
 
24 9%
Six
 
16 6%
Seven
 
7 3%
Eight
 
7 3%
Nine
 
8 3%
Ten
 
5 2%
Eleven
 
3 1%
Twelve
 
4 1%
Thirteen
       
1 0%
Fourteen
       
1 0%
Fifteen or more
 
10 4%
Total 273 100%
  17. Where is your chamber located?  
AZ, NV, UT, ID
 
32 12%
CA
 
188 68%
CO, WY, MT, NM, TX, IL, OK
 
22 8%
OR, WA, HI,
 
36 13%
Total 278 100%
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