Section IV: Retention, Transition and Support Services
Retention essentially means keeping learners engaged in the learning program long enough to meet their goals and to gain skills. To do so, programs need to continuously seek learner feedback and monitor the program design and instruction to be sure needs are being met. And since ‘lifelong’ learning is critical for success, programs must also build in strategies to help learners transition into other programs.



Transition activities assist learners to connect their adult education experiences to real life outcomes that are individually appropriate. In addition, programs can help learners stay engaged by providing access to a wide range of Support Services.