Spectrum Office Customer Service Survey
Georgia State University Office of the Spectrum System Customer Service Survey
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As part of the Administrative and Support Unit Review (ASUR) process, please take a moment to complete the following survey. When you have completed the survey form, please press the ‘Submit’ button. Your responses are completely confidential.
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1
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Please rate each statement on a scale between 1 and 5 or N/A as follows:
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Strongly Agree | 2
Agree | 3
Neutral | 4
Disagree | 5
Strongly Disagree | N/A
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| The Spectrum Office is responsive to the needs of my department. |
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| The Spectrum Office provides timely assistance in resolving my problems. |
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| The Spectrum Office provides training which meets my needs. |
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2
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The Spectrum Staff is very knowledgeable about questions related to
1
Strongly Agree | 2
Agree | 3
Neutral | 4
Disagree | 5
Strongly Disagree | N/A
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| Security |
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| Workflow |
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| Voucher Process |
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| Requisition Process |
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| Reports/Query |
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3
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How many times in the last 3 months have you contacted the Spectrum Office for assistance with Security, Workflow, Training, Error Resolution, and/or Business Process Improvement/Documentation?
| 0, have not contacted Spectrum Office |
| 1 – 3 times |
| 4 – 6 times |
| 7 or more times |
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4
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Which type(s) of requests did you make?
| Security |
| Workflow |
| Training |
| Error Resolution |
| Business Process Improvement/Documentation |
| Other, please specify |
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5
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Which contact method do you prefer to request support?
| Call the Help Desk |
| Email the Help Desk |
| In Person (Walk-In) |
| Call the Spectrum Office |
| Email the Spectrum Office |
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