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Overall, how satisfied are you with the McAfee Home and Home Office web site?
| Very satisfied | Satisfied | Undecided | Dissatisfied | Very dissatisfied |
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5
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What is the main reason you came to the McAfee web site today?
| To purchase a security product |
| To download an update for an existing subscription |
| To renew an existing subscription |
| For information about a security threat (e.g., a virus or hoax) |
| For general information about computer security (e.g., do I need Wireless protection) |
| To research products |
| To download a trial version of security software |
| To access support for a McAfee product |
| To check the status of your subscription |
| Other, please specify |
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3
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How well did the web site meet your needs today?
| Better than expected |
| About as expected |
| Worse than expected |
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4
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How many PCs are you interested in protecting?
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5
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To what extent do you agree with this statement: McAfee makes it easy for me to protect the number of PCs I want to protect?
| Strongly agree |
| Agree |
| Undecided |
| Disagree |
| Strongly disagree |
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To what degree did the following areas meet your expectations?
1
Better than expected | 2
Just as expected | 3
Worse than expected | 4
Never used |
| Home Page |
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| Products Catalog Page |
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| Product Detail Page |
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| Virus Information |
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| Shopping Cart |
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| Downloads |
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| Support |
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| My Account |
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7
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Please rate how strongly you agree or disagree with how well each of the following terms describes the McAfee web site.
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Strongly agree | 2
Agree | 3
Undecided | 4
Disagree | 5
Strongly disagree |
| Informative |
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| Professional |
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| Relevant |
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| Helpful |
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| Well organized |
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| Easy to navigate |
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| Irritating |
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8
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How likely are you to recommend the McAfee web site to a friend or colleague?
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9
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How can we improve the McAfee web site to make it better meet your needs?
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10
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How often do you visit this site?
| First time |
| Once a year |
| Once a month |
| Once a week |
| Once a day |
| Multiple times a day |
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11
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Overall how satisfied are you with your McAfee Security product (not the web site)?
| Very satisfied |
| Satisfied |
| Undecided |
| Dissatisfied |
| Very dissatisfied |
| I don't currently use a McAfee Security product |
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