User Satisfaction Survey for McAfee Home and Home Office Web Site

1
Overall, how satisfied are you with the McAfee Home and Home Office web site?
Very satisfiedSatisfiedUndecidedDissatisfiedVery dissatisfied
2
What is the main reason you came to the McAfee web site today?
To purchase a security product
To download an update for an existing subscription
To renew an existing subscription
For information about a security threat (e.g., a virus or hoax)
For general information about computer security (e.g., do I need Wireless protection)
To research products
To download a trial version of security software
To access support for a McAfee product
To check the status of your subscription
Other, please specify
3
How well did the web site meet your needs today?
Better than expected
About as expected
Worse than expected
4
How many PCs are you interested in protecting?
1
2
3
4
5
More than 5
5
To what extent do you agree with this statement: McAfee makes it easy for me to protect the number of PCs I want to protect?
Strongly agree
Agree
Undecided
Disagree
Strongly disagree
6
To what degree did the following areas meet your expectations?
1
Better than expected		2
Just as expected		3
Worse than expected		4
Never used
Home Page
Products Catalog Page
Product Detail Page
Virus Information
Shopping Cart
Downloads
Support
My Account
7
Please rate how strongly you agree or disagree with how well each of the following terms describes the McAfee web site.
1
Strongly agree		2
Agree		3
Undecided		4
Disagree		5
Strongly disagree
Informative
Professional
Relevant
Helpful
Well organized
Easy to navigate
Irritating
8
How likely are you to recommend the McAfee web site to a friend or colleague?
9
How can we improve the McAfee web site to make it better meet your needs?
10
How often do you visit this site?
First time
Once a year
Once a month
Once a week
Once a day
Multiple times a day
11
Overall how satisfied are you with your McAfee Security product (not the web site)?
Very satisfied
Satisfied
Undecided
Dissatisfied
Very dissatisfied
I don't currently use a McAfee Security product