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Questions marked with an asterisk (*) are mandatory.
1
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Please enter your username, or leave the box below blank if you'd rather be anonymous
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2
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Which part of the Plusnet family supplies your internet service?
| Plusnet |
| Force 9 |
| Free-Online |
| Metronet |
| Madasafish |
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3
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* What made you decide to leave?
| Poor service |
| Poor support |
| Price |
| Competitor advertising |
| Competitor sales person |
| Recommended another ISP |
| Other |
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4
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If you answered 'Other' for the Question 3 please enter more details here.
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5
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Please choose the statements(s) that most apply to your decision to close your account?
| I have found a better offer from another ISP |
| I need a higher usage allowance than your product offers |
| I've had problems with your customer support |
| I've had technical problems with your service |
| The general quality of the service was lower than expected |
| Due to changes to your terms and conditions or a change to my product |
| I am moving house |
| I am moving to an area where I cannot get your Broadband service |
| I am moving overseas |
| I am moving to a cable Broadband provider |
| I no longer need a broadband connection |
| It's too expensive for me |
| Another Reason or Prefer not to say |
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6
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Overall, how satisfied were you with our service?
| Very satisfied |
| Satisfied |
| Neutral |
| Unsatisfied |
| Very unsatisfied |
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