Your Feedback Matters....

Questions marked with an asterisk (*) are mandatory.

1	Please enter your username, or leave the box below blank if you'd rather be anonymous

2	Which part of the Plusnet family supplies your internet service? Plusnet Force 9 Free-Online Metronet Madasafish

3	* What made you decide to leave? Poor service Poor support Price Competitor advertising Competitor sales person Recommended another ISP Other

4	If you answered 'Other' for the Question 3 please enter more details here.

5

Please choose the statements(s) that most apply to your decision to close your account? I have found a better offer from another ISP I need a higher usage allowance than your product offers I've had problems with your customer support I've had technical problems with your service The general quality of the service was lower than expected Due to changes to your terms and conditions or a change to my product I am moving house I am moving to an area where I cannot get your Broadband service I am moving overseas I am moving to a cable Broadband provider I no longer need a broadband connection It's too expensive for me Another Reason or Prefer not to say

6	Overall, how satisfied were you with our service? Very satisfied Satisfied Neutral Unsatisfied Very unsatisfied