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Questions marked with an asterisk (*) are mandatory.
1
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Please enter your Username, OR leave the box below blank if you wish to remain anonymous
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2
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* Please indicate which product or service you have with PlusNet
| Pay as you go Dial-up |
| Anytime Business Dial-up |
| Broadband Teleworker |
| Broadband Small Business |
| Broadband Business |
| Other PlusNet broadband product |
| SDSL |
| Other |
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3
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* What triggered your decision to leave?
| Service reliability |
| Product features e.g. speed,hosting |
| Support experience |
| Price |
| Change in requirements |
| Competitor advertising or direct sales |
| Recommended another ISP |
| Other |
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4
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If you answered 'Other' for Question 3 please enter more details here.
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5
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* To help us understand why you are leaving in more detail, could you choose the statements(s) that most apply to your decision to close your account?
| Our requirements have changed and you don't have the right products/services to meet our requirements |
| We have experienced difficulty with your customer support |
| We have experienced problems with service reliability (connectivity) and time taken to resolve |
| We have experienced general technical problems (email, hosting etc) with using your service |
| The general quality of the service was lower than expected |
| We're consolidating our services with one provider |
| No longer need the connection due to office or business closure |
| Cost reduction - we have found an alternative provider with lower monthly fee's to help reduce costs |
| Broadband usage allowances/performance - we need more usage or our speed performance was poor |
| Other or prefer not to say |
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6
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If you answered 'Other' for Question 5 please enter more details here
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