Flock User Satisfaction Survey

Intuitive ----------------------------------------------------------------- Difficult to Learn

Clean ------------------------------------------------------------------------------ Cluttered

We are very interested in learning how well the Flock Eco Edition meets your needs. The information you provide can help us build a better product. It should take about 5 minutes to complete this survey. You are welcome to skip any questions that are not applicable. Thank you for participating.

Overall, how satisfied are you with the Eco Edition of the Flock browser?

	Very Satisfied
	Satisfied
	Neither Satisfied Nor Dissatisfied
	Dissatisfied
	Very Dissatisfied

How satisfied are you with the quality of the content (feeds, favorites, media streams) in this edition?

	Very Satisfied
	Satisfied
	Neither Satisfied Nor Dissatisfied
	Dissatisfied
	Very Dissatisfied

To what extent does the amount of content meet your expectations?

	Way too much content is included
	A little too much content is included
	The amount of content is about right
	I'd like a little more content
	I'd like a lot more content

Rate the ease of adding and deleting content.

1 Easy	2 Undecided	3 Difficult	Haven't Tried
Adding RSS News Feeds

Deleting RSS News Feeds

Adding Favorites

Deleting Favorites

Adding Media Stream Feeds

Deleting Media Stream Feeds

5	To what extent did the donation of 10% of the profits lead you to try the Flock Eco Edition?

How did you first hear about the Eco Edition?

	Advertisement
	Blog post
	Friend or family member
	Magazine
	Newspaper
	Other, please specify

Provide feedback on the ease of use and ease of learning Flock by telling whether you agree or disagree with each of the following statements:

1 Agree	2 Disagree	3 Undecided
Flock is easy to learn

Flock is easy to use

Flock is fun to use

For each area, indicate your level of satisfaction:

1 Very Satisfied	2 Satisfied	3 Neutral	4 Dissatisfied	5 Very Dissatisfied
Performance (e.g., time to open, time to load pages, memory usage)

Security (e.g., minimizing popups, minimizing spam, clearly indicating secure sites, warning before potentially harmful activities)

How well Web pages render (i.e., do they look correct, are items aligned like they are in IE and Firefox, are any visual elements messed up)

For each of these common browser features in Flock, indicate your level of satisfaction. If you have not tried a feature that's listed, you can leave the answer to that one blank.

1 Very Satisfied	2 Satisfied	3 Neutral	4 Dissatisfied	5 Very Dissatisfied
Favorites (adding a favorite, deleting a favorite, finding a favorite, organizing favorites)

Search box (appears at the top right of the browser)

Help content

For each of these Flock-specific features, indicate your level of satisfaction. If you have not tried a feature that's listed, you can leave the answer to that one blank.

1 Very Satisfied	2 Satisfied	3 Neutral	4 Dissatisfied	5 Very Dissatisfied
News/RSS Feeds (subscribing to a feed, saving articles, organizing feeds, finding a feed)

Message Bar (orange bar that appears from time to time at the top of your Web page)

Online Favorites (access to your del.icio.us and ma.gnolia bookmarks)

Media Bar (horizontal row of pictures and videos)

Blogging (adding a post from the browser)

Web Clipboard (snippets)

Accounts and Services

Photo Uploader

My World

People Sidebar (left column where Friends appear)

Webmail

Select all the services you’ve configured to use in Flock.

	AOL Mail
	Blogger
	Blogsome
	del.icio.us
	Digg
	Facebook
	flickr
	Gmail
	LiveJournal
	ma.gnolia
	photobucket
	Picasa
	Piczo
	Pownce
	Self-hosted blog
	Twitter
	Typepad
	WordPress.com
	Xanga
	Yahoo! Mail
	YouTube

Rate the look and feel (design) of the Flock Eco Edition.

13	How many friends or colleagues have you recommended this edition to?

Which of these features led you to recommend the Flock Eco edition to a friend or colleague?

	Eco friendly content
	News/RSS Feeds (subscribing to a feed, saving articles, organizing feeds, finding a feed)
	Message Bar (orange bar that appears from time to time at the top of your Web page)
	Online Favorites (access to your del.icio.us and ma.gnolia bookmarks)
	Media Bar (horizontal row of pictures and videos)
	Blogging (adding a post from the browser)
	Web Clipboard (snippets)
	Accounts and Services
	Photo Uploader
	My World
	People Sidebar (left column where Friends appear)
	Webmail
	Other, please specify

15	How likely are you in the future to recommend the Flock Eco edition to a friend or colleague?

16	What’s the best thing we could do to improve your satisfaction with the Flock Eco Edition?

17	How likely are you to continue using the Flock Eco Edition?

Tell us a little about yourself and your computer. Our research team uses this information to categorize the results.

18	Operating System

19	Age of your computer

20	Which browser do you use most often for personal browsing (not for work)?

21	If you are using the Eco edition most often for personal browsing, which browser did you switch from?

22	Which browser do you use most often for browsing at work?

23	How long have you been using the Flock Eco Edition?

24	How many hours a day do you spend using the Flock Eco edition for personal browsing?

Age range

Gender

27	Country where you live