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We are very interested in learning how well the Flock browser meets your needs. The information you provide can help us build a better product. There are 26 questions. It should take about 5 minutes to complete. You are welcome to skip any questions that are not applicable. Thank you for participating.
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1
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Overall, how satisfied are you with the Flock browser?
| Very Satisfied |
| Satisfied |
| Neither Satisfied Nor Dissatisfied |
| Dissatisfied |
| Very Dissatisfied |
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2
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How did you first hear about Flock?
| Advertisement |
| Blog post |
| Facebook |
| Friend or family member |
| Magazine |
| Newspaper |
| Searching the Web |
| Twitter |
| Other, please specify |
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3
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How often do you use each feature?
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Frequently | 2
Occasionally | 3
Never | 4
Don't know what it is |
| Search |
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| Favorites (adding, organizing, retrieving) |
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| Online Favorites (access to your del.icio.us and ma.gnolia bookmarks) |
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| News/RSS Feeds (for articles: subscribing, saving, organizing) |
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| Media RSS Feeds (used for syndicating multimedia files in RSS feeds) |
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| Media Bar (horizontal row of pictures and videos) |
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| Blog Editor (adding a post from the browser) |
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| Web Clipboard (saved snippets: text, images, videos) |
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| Accounts and Services (sidebar with list of available supported services) |
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| Photo Uploader |
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| My World (the page with your favorite sites, feeds, media and friend activity) |
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| People Sidebar (left column where Friends appear) |
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| Help |
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| Webmail |
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4
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Provide feedback on the ease of use and ease of learning Flock by telling whether you agree or disagree with each of the following statements:
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Agree | 2
Disagree | 3
Undecided |
| Flock is easy to learn |
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| Flock is easy to use |
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| Flock is fun to use |
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5
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For each area, indicate your level of satisfaction:
1
Very Satisfied | 2
Satisfied | 3
Neutral | 4
Dissatisfied | 5
Very Dissatisfied |
| Performance (e.g., time to open, time to load pages, memory usage) |
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| Stability (e.g., minimal freezing and crashes) |
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| Security (e.g., minimizing popups, clearly indicating secure sites, warning before potentially harmful activities) |
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| How well Web pages render (i.e., do they look correct, are items aligned like they are in IE and Firefox, are any visual elements messed up) |
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6
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For each of these common browser features in Flock, indicate your level of satisfaction. If you have not tried a feature that's listed, you can leave the answer to that one blank.
1
Very Satisfied | 2
Satisfied | 3
Neutral | 4
Dissatisfied | 5
Very Dissatisfied |
| Favorites (adding a favorite, deleting a favorite, finding a favorite, organizing favorites) |
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| Search box (appears at the top right of the browser) |
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| Help content |
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7
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For each of these Flock-specific features, indicate your level of satisfaction. If you have not tried a feature that's listed, you can leave the answer to that one blank.
1
Very Satisfied | 2
Satisfied | 3
Neutral | 4
Dissatisfied | 5
Very Dissatisfied |
| Media RSS Feeds (used for syndicating multimedia files in RSS feeds) |
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| News/RSS Feeds (for articles: subscribing, saving, organizing) |
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| Online Favorites (access to your del.icio.us and ma.gnolia bookmarks) |
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| Media Bar (horizontal row of pictures and videos) |
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| Blogging (adding a post from the browser) |
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| Web Clipboard (snippets) |
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| Accounts and Services (sidebar with list of available supported services) |
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| Photo Uploader |
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| My World (the page with your favorite sites, feeds, media and friend activity) |
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| People Sidebar (left column where Friends appear) |
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| Webmail |
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8
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How satisfied are you with the compatibility between your extensions or plug-ins and Flock?
| I don't use extensions/add ons | Very Satisfied | Satisfied | Neutral | Dissatisfied | Very Dissatisfied |
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9
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How many friends or colleagues have you recommended Flock to?
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10
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Which of these features led you to recommend Flock to a friend or colleague?
| Media RSS Feeds (used for syndicating multimedia files in RSS feeds) |
| News/RSS Feeds (for articles: subscribing to a feed, saving, organizing feeds, finding a feed) |
| Message Bar (orange bar that appears from time to time at the top of your Web page) |
| Online Favorites (access to your del.icio.us and ma.gnolia bookmarks) |
| Media Bar (horizontal row of pictures and videos) |
| Blogging (adding a post from the browser) |
| Web Clipboard (snippets) |
| Accounts and Services |
| Photo Uploader |
| My World |
| People Sidebar (left column where Friends appear) |
| Webmail |
| Other, please specify |
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11
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How likely are you to recommend Flock in the future to a friend or colleague?
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12
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What’s the best thing we could do to improve your satisfaction with Flock?
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Please tell us a little about yourself and your computer. Our research team uses this information to categorize the results.
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13
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Operating System
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14
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Which browser do you use most often for personal browsing (not for work)?
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15
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If you are using Flock most often for personal browsing, which browser did you switch from?
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16
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How long have you been using Flock?
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17
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What types of information do you read or publish on the Web?
1
View/Listen | 2
Publish | 3
Neither | 4
Both |
| News articles |
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| Music |
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| Photos |
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| Videos |
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| Anything on other people's Web sites, blogs, message boards, forums |
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| Anything on a friend's social network pages (like Facebook, MySpace, Friendster) |
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| My own Web site or blog |
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| My own social network page (like Facebook, MySpace, Friendster) |
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18
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How many hours a day do you spend using Flock for personal browsing?
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19
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Age range
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20
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22
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What version of the Flock browser are you using? To find the version number if you are a PC user, select “Help” from the menu bar and then “About Flock.” To find the version number if you are a MAC user, select "Flock" on the menu bar and then "About Flock." Please note: some, but not all editions are named in the About Flock window.
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23
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Tell us about your relationship to Flock.
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24
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Please let us know if you've used Flock before and how you downloaded the software:
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25
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How likely are you to continue using Flock?
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26
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Optional Question: We would like to contact a few survey participants by phone to collect more detailed feedback. Participants who complete the phone survey will receive a $20 Amazon gift certificate as a thank you for their time. If you are interested in participating in a followup phone call, please provide your first name, last name, your email address and phone number including area code. Your contact information will only be used by Flock to improve our product and will never be sold or shared with a 3rd party. (Please note we will likely only follow up with a few people.)
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