Customer Satisfaction Survey
Thank you for visiting costumekingdom.com. Please take this brief survey to share your experience using our site and help us improve in the future.
1
What was the purpose your visit to our site today? Please select all that apply.
Researching products
Interested in purchasing products
Looking for customer service
Looking for fun
Other, please specify
2
Overall, how satisfied were you with your shopping experience today?
Very dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Very satisfied
3
Did you experience any technical issues?
If yes, please describe
4
Which of the following describe what you were shopping for?
Halloween costume
Costume party
Theme event (i.e. Renaissance Faire, etc.)
Holiday (not Halloween)
Theatrical production
Dress Up
Home
School
Work
Other, please specify
5
On average, how often do you buy costumes during the year?
Less than once a year
Once a year during Halloween
Once a year, outside of Halloween
2-3 times
4-5 times
6 or more
6
How likely are you to recommend our site to a friend, family member, or colleague?
Very unlikely
Unlikely
Neither likely nor unlikely
Likely
Very likely
7
Please rate how satisfied you are with the following: (If you did not experience that part of our site, please select "N/A.")
1
Very Dissatisfied
2
Dissatisfied
3
Neither satisfied nor dissatisfied
4
Satisfied
5
Very Satisfied
N/A
Overall organization/navigation
Clarity of product information
Ease of ordering process
Product selection
Pricing
Shipping options
Customer service Information
8
How likely are you to purchase from us the next time you are in the market for the type of product you purchased today?
Very unlikely
Unlikely
Neither likely nor unlikely
Likely
Very likely
9
Do you have any suggestions how we might improve our site and the purchase experience?
