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You deserve the best service and we would appreciate you telling us how we are doing and what we can do better. This survey takes just a few minutes and your answers will be invaluable to improving our website.
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Overall, how would you rate your experience with American Express Vacations website?
| Excellent | Very Good | Good | Fair | Poor |
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Overall, how would you rate your satisfaction with the vacation offers on the American Express Vacations website?
| Excellent | Very Good | Good | Fair | Poor |
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Are you currently an American Express Cardmember?
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What did you do on the American Express Vacations website today?
| Researched for vacation promotional offers on the website |
| Researched for American Express exclusive offers on the website |
| Purchased a promotional offer that I came across on the website |
| Researched an American Express Vacations package within the booking engine |
| Purchased an American Express Vacations package |
| I was just browsing; I don’t have specific travel needs right now |
| Other, please specify |
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Aside from the American Express Vacations website, what other websites do you visit to research or book travel?
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Listed below are some potential features and benefits that might be found on the American Express Vacations website in the future. Please indicate how important it is to you that a travel website offers each of these features and benefits by selecting the appropriate box.
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| Display more photos and videos |
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| Add more flight options |
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| Add more hotel options |
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| Add more destination options |
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| Add more American Express Card specific promotions |
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| Allow me to search by interest or lifestyle |
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As a whole, what could American Express Vacations have done better for you or is there something more you would like us to know or change?
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If you wish to be contacted during office hours regarding your online purchasing experience please provide us with: your name, eMail address and/or phone number and a preferred time (EST) you wish to be contacted.
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If you have an immediate concern that AEV can help you with outside of this survey, remember you can reach us at 800-335-3342
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