Help us serve you better!

You deserve the best service and we would appreciate you telling us how we are doing and what we can do better. This survey takes just a few minutes and your answers will be invaluable to improving our website.
1
Overall, how would you rate your experience with American Express Vacations website?
ExcellentVery GoodGoodFairPoor
2
Overall, how would you rate your satisfaction with the vacation offers on the American Express Vacations website?
ExcellentVery GoodGoodFairPoor
3
Are you currently an American Express Cardmember?
4

 

What did you do on the American Express Vacations website today?

Researched for vacation promotional offers on the website
Researched for American Express exclusive offers on the website
Purchased a promotional offer that I came across on the website
Researched an American Express Vacations package within the booking engine
Purchased an American Express Vacations package
I was just browsing; I don’t have specific travel needs right now
Other, please specify
5

Aside from the American Express Vacations website, what other websites do you visit to research or book travel?
6

Listed below are some potential features and benefits that might be found on the American Express Vacations website in the future.  Please indicate how important it is to you that a travel website offers each of these features and benefits by selecting the appropriate box.

1
Extremely Important		2
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Extremely Unimportant
Display more photos and videos
Add more flight options
Add more hotel options
Add more destination options
Add more American Express Card specific promotions
Allow me to search by interest or lifestyle
7
As a whole, what could American Express Vacations have done better for you or is there something more you would like us to know or change?
8
If you wish to be contacted during office hours regarding your online purchasing experience please provide us with: your name, eMail address and/or phone number and a preferred time (EST) you wish to be contacted.
If you have an immediate concern that AEV can help you with outside of this survey, remember you can reach us at 800-335-3342