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Questions marked with an asterisk (*) are mandatory.
Please take a few moments to complete our customer service survey. Your feedback is important to us. Your responses will help us to address any issues that you may have as well as to better target our services to meet your needs. Your responses will be kept confidential and will not be used for any purpose other than research conducted by Lundberg Family Farms.
This survey will take approximately 3 minutes to complete.
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1
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* When was the last time you had contact with our customer service department?
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2
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* What was the primary reason of your contact with our customer service department?
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3
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* How did you contact our Customer Service Department?
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4
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* With which Customer Service Representative did you make contact?
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5
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* Do you feel that your primary issue was resolved by the customer service department?
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6
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* Please rate each of the following on a scale of 1 to 5. (1 being Poor, and 5 being Excellent)
1
Poor | 2
Fair | 3
Neutral | 4
Good | 5
Excellent |
| Customer service staff was available in a timely manner |
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| Additional Comment |
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| Customer service staff appropriately answered your questions |
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| Additional Comment |
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| Customer service staff was knowledgeable about the company and products |
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| Additional Comment |
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7
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* Overall, how would you rate our Customer Service Department, on a scale of 1 to 5? (1 being Poor, and 5 being Excellent)
| Poor | Fair | Neutral | Good | Excellent |
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2
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3
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4
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5
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8
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Any other comments or suggestions?
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10
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