We would like to thank you for completing this brief 3 minute survey. Your answers will help us provide you with better service at OAK Airport. Have a great flight!
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Please enter your zip code
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What is your purpose for using OAK Airport today?
| I am departing today. |
| I arrived today. |
| I am here to pick up a passenger. |
| I am an employee of OAK Airport (Airline, Airport, Concessionaire, etc.) |
| I am a contractor temporarily working in OAK Airport. |
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Which Airline did you use today?
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Where did you buy your ticket for today’s flight?
| Airline Website |
| On line Travel Agency |
| Phone Airline Reservation |
| Other, please specify |
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Where are you going today? Destination:
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Did you consider another Bay Area Airport for today’s flight?
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If yes, which airport did you consider?
| San Francisco International Airport |
| Mineta San Jose International Airport |
| Sacramento International Airport |
| Other, please specify |
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Why did you choose to fly OAK Airport?
| Lowest Fare |
| Close to Home |
| Nonstop Flight |
| Airport On-Time Reliability |
| Airline Loyalty Program Benefits |
| Other, please specify |
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When considering Bay Area Airports please rank what matters to you by placing 1 for most important and 10 for least important.
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| Lowest Fare |
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| Close to Home |
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| Nonstop Flight |
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| Airport On-Time Reliability |
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| Airline Loyalty Program Benefits |
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Did you drive to the Airport?
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If yes, where did you park?
| OAK Premier Parking |
| OAK Economy Parking |
| Off Airport Parking Lot |
| Nearby Hotel Lot |
| I Abandoned My Car At The Curb for The Police To Take Away (Just Kidding!) |
| Other, please specify |
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If you parked in off -OAK Airport parking. Tell us why?
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Are you a regular OAK Airport user that has flown from another Bay Area Airport in the past year? (We know some people have and that is “OK” we still love you, but we’d like to know why). Please select all that apply.
| Flight/Route Not Available at OAK. |
| Lower Fare from Another Airport. |
| Try New/Different Airline. |
| Airline Loyalty Program Benefits. |
| Other Airport Closer to Home or Office. |
| Other, please specify |
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Assuming destinations, schedules, fares and reliability were all even, which major Bay Area Airport would you most likely use?
| Oakland International Airport |
| Mineta San Jose International Airport |
| San Francisco International Airport |
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What type of fare did you pay?
| First Class,Business Class,Full Fare Coach |
| Discounted and or Advance Purchase Coach |
| Tour Package Rate |
| Government Travel Order |
| Other, please specify |
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What new nonstop destination would you like an airline to add from OAK?
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Did you buy a beverage or food at OAK Airport today? If yes, which concession service did you buy from?
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What type of electronic device did you use today to respond to this survey?
| Smart Phone |
| Laptop with wireless |
| Reading device with wireless |
| Other, please specify |
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Would you like to receive occasional news about air service developments at OAK Airport? If so, please provide an e-mail address (we promise not to share, sell, or distribute your E-mail address. It’s just between us for use as stated) E-mail Address:
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Please provide us with any additional information about your experience at OAK Airport today. Thank you for completing our survey!
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