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1
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How long have you been a LIFE Center member?
| Less than a year |
| 1-3 years |
| 3-5 years |
| 5-10 years |
| 10+ |
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2
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How often do you visit the LIFE Center?
| Seldom or never |
| Once a week |
| 2 to 3 times per week |
| 4 or more days a week |
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3
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Which of our facilities do you utilize the most?
| Portsmouth |
| Wheelersburg |
| Lucasville |
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4
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Since joining the LIFE Center, have you used SOMC services or a physician at SOMC for the first time?
| Yes |
| No |
| Used SOMC services prior to joining the LIFE Center |
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5
|
What factors influenced you to choose the SOMC LIFE Center for your fitness needs?
| Convenience |
| Multiple locations |
| Facilities |
| Atmosphere |
| Programs
and services |
| Cost |
| Socail
appeal |
| Professional
staff |
| Physician
referral |
| Former
Cardiac Rehab patient |
| Former
Physical Therapy patient |
| Friend
recomendation |
| Other, please specify |
|
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6
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What do you like most about your experience at the LIFE Center?
| Variety of equipment |
| Variety of classes |
| Knowledgable staff |
| Stress relief |
| Being
a part of an active environment |
| Social
interaction |
| Other |
|
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7
|
What factors have the greatest influence on your long-term commitment to the LIFE Center?
| Convenience |
| Cleanliness of facility |
| Personal finances |
| Personal time |
| Customer
service |
| Convenient
parking |
| Motivating
atmosphere |
| Classes
and programs |
| Safety |
| Other |
|
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8
|
What factors could lead you to terminating your membership?
| Convenience |
| Cleanliness of facility |
| Personal finances |
| Personal time |
| Customer
service |
| Convenient
parking |
| Motivating
atmosphere |
| Classes
and programs |
| Safety |
| Other |
|
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9
|
What additional group fitness classes would you like to see offered?
| Water classes |
| Low intensity aerobic |
| High intensity aerobic (step, kickboxing, etc.) |
| Cycling classes |
| Mind/body
classes (Yoga, Pilates, Tai Chai) |
| Strengthening/toning
classes |
| Pre/post
natal classes |
| Senior
adult classes |
| Other |
|
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10
|
Would you be interested in additional spa services?
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11
|
If yes, what services would you purchase?
| Skin treatments |
| Body wraps |
| Facials |
| Manicures/pedicures |
| Hair
treatments |
| Hydromassage
tables |
| Other. |
|
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12
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What additional programs or services would you like to see offered?
| Weight loss/nutrition classes |
| Individual nutrition counseling |
| Pro shop (health and fitness items) |
| Cafe/juice bar |
| Child
care (baby sitting) |
| Kid's
fitness programs |
| Educational
series on health and fitness |
| Library/resource
center |
| Raquet
ball courts |
| Outdoor
tennis courts |
| Whirlpool |
| Steam
rooms |
| Party
rental room |
| Pool
party rental |
| Other |
|
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13
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Do you receive enough communication regarding LIFE Center services and programs?
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Please share the best way to communicate with you.
|
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14
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How would you rate your overall LIFE Center experience?
| Poor | Fair | Good | Excellent |
1
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2
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3
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4
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15
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Would you recommend the SOMC LIFE Center to others?
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16
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Please list any member of our LIFE Center team who provided you with exceptional service:
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