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Questions marked with an asterisk (*) are mandatory.
UL-STR Client Satisfaction Survey
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2
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Have you used our services before?
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3
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Please choose the UL-STR location your work was performed at:
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4
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Please indicate who your UL-STR contact person is.
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We appreciate your time in rating the service provided to you by UL-STR. If you feel an item does not apply to you, or that you cannot give a fair evaluation on a particular item, feel free to leave it blank and go on to the next question.
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5
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Quotations and proposals are delivered in a timely manner?
1
Strongly Agree | 2
Agree | 3
Neither Agree nor Disagree | 4
Disagree | 5
Strongly Disagree |
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| Additional Comment |
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6
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Communications (i.e, phone; email messages) are responded to in a timely manner?
1
Strongly Agree | 2
Agree | 3
Neither Agree nor Disagree | 4
Disagree | 5
Strongly Disagree |
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| Additional Comment |
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7
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Reports are delivered within the agreed time frame?
1
Strongly Agree | 2
Agree | 3
Neither Agree nor Disagree | 4
Disagree | 5
Strongly Disagree |
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| Additional Comment |
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8
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Reports content reflects your request?
1
Strongly Agree | 2
Agree | 3
Neither Agree nor Disagree | 4
Disagree | 5
Strongly Disagree |
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| Additional Comment |
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9
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You are notified if delays occur?
1
Strongly Agree | 2
Agree | 3
Neither Agree nor Disagree | 4
Disagree | 5
Strongly Disagree |
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| Additional Comment |
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10
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Reports are accurate and through?
1
Strongly Agree | 2
Agree | 3
Neither Agree nor Disagree | 4
Disagree | 5
Strongly Disagree |
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| Additional Comment |
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11
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Information requested is easy to understand?
1
Strongly Agree | 2
Agree | 3
Neither Agree nor Disagree | 4
Disagree | 5
Strongly Disagree |
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| Additional Comment |
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12
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UL-STR personnel are professional and courteous (please identify the name of personnel in the comment section below)?
1
Strongly Agree | 2
Agree | 3
Neither Agree nor Disagree | 4
Disagree | 5
Strongly Disagree |
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| Additional Comment |
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13
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Technical knowledge and capabilities meet your needs?
1
Strongly Agree | 2
Agree | 3
Neither Agree nor Disagree | 4
Disagree | 5
Strongly Disagree |
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| Additional Comment |
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14
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Invoices are accurate and easy to read?
1
Strongly Agree | 2
Agree | 3
Neither Agree nor Disagree | 4
Disagree | 5
Strongly Disagree |
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| Additional Comment |
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15
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Were the services you received considered a good value for the cost?
1
Strongly Agree | 2
Agree | 3
Neither Agree nor Disagree | 4
Disagree | 5
Strongly Disagree |
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| Additional Comment |
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16
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The quality of UL-STR's services is superior to other labs you use?
1
Strongly Agree | 2
Agree | 3
Neither Agree nor Disagree | 4
Disagree | 5
Strongly Disagree |
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| Additional Comment |
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17
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Overall, you are satisfied with the services provided by UL-STR
1
Strongly Agree | 2
Agree | 3
Neither Agree nor Disagree | 4
Disagree | 5
Strongly Disagree |
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| Additional Comment |
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18
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Would you use our services again? Please comment.
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19
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Would you refer our services to others? Please comment.
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