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1
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What types of windows, doors does your company make? Check all that apply.
| Vinyl |
| Wood |
| Aluminum |
| Fiberglass |
| Composite |
| Other, please specify |
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2
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How long does the warranty cover materials (not glass)?
| One year or less |
| 2-5 years |
| 6-10 years |
| 11-15 years |
| 16-20 years |
| 21-25 years |
| Lifetime |
| Other, please specify |
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3
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How long does the warranty cover the glass?
| One year or less |
| 2-5 years |
| 6-10 years |
| 11-15 years |
| 16-20 years |
| 21-25 years |
| Lifetime |
| Other, please specify |
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4
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How long does the warranty cover labor?
| Does not cover labor |
| One year or less |
| 2-5 years |
| 6-9 years |
| 10-14 years |
| 15-20 years |
| More than 20 years |
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5
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Do your products offer a transferable warranty?
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If yes, please list any special requirements that must be met.
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6
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Which of the following stipulations is included with your window warranty? Check all that apply.
| Must contact installer |
| Mut contact distributor |
| Must contact manufacturer |
| Written notice to manufacturer |
| Warranty certificate |
| Warranty registration prior to usage |
| Original owner only provision |
| Pro-rated warranty for age |
| Other, please specify |
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7
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Which of the following void the warranty? Check all that apply.
| Change in home ownership |
| Use of window film |
| Failure to follow maintenance instructions |
| Improper installation |
| Extreme weather damage |
| Other, please specify |
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8
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Have you ever handled a problem for a customer when the product was no longer under warranty?
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9
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What is the most frequent reason for warranty claims on your windows?
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10
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What is the second most frequent reason for warranty claims on your windows?
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11
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What is the third most frequent reason for warranty claims on your windows?
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12
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Do you think most homeowners are aware of what their warranty covers?
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13
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How often do you review your company's warranty policies?
| Semi-annually |
| Annually |
| Every two years |
| Never |
| Other, please specify |
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14
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Do you make allowances for window warranties on your balance sheet? If yes go to question 15 and 16. If no go to question 17.
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15
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How are warranty allowances determined?
| Percent of sales |
| Flat fee per unit |
| Allowance based on previous year's warranty |
| Other, please specify |
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16
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Is the warranty carried on your books for the full length of the warranty?
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17
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What percent of sales is spent by your organization to honor warranty claims?
| 5 percent or less |
| 6-10 percent |
| 11-15 percent |
| 16-20 percent |
| More than 20 percent |
| Other, please specify |
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18
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What percentage of units sold per year have warranty claims filed?
| 5 percent or less |
| 6-9 percent |
| 10-14 percent |
| 15-20 percent |
| More than 20 percent |
| Other, please specify |
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19
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What is the average age of your warranty claims?
| Less than one year |
| 2-5 years |
| 6-10 years |
| 11-15 years |
| 16-20 years |
| Other, please specify |
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20
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How do you track warranty claims?
| Software |
| Service department |
| Database/spreadsheet |
| Distributor requests |
| Other, please specify |
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21
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To which of the following entities have you passed on warranty claims? Check all that apply.
| Component Supplier |
| Installation Company |
| Distributor/Dealer |
| Raw Material Supplier |
| Other, please specify |
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