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1
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What types of windows/doors does your company sell? Check all that apply.
| Vinyl |
| Wood |
| Aluminum |
| Fiberglass |
| Composite |
| Other, please specify |
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2
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What is the most frequent reason for warranty claims for the windows you sell?
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3
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What is the second most frequent reason for warranty claims for the windows you sell?
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4
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What is the third most frequent reason for warranty claims for the windows you sell?
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5
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Do you think most homeowners are aware of what their warranty covers?
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6
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What percentage of warranty claims are due to installation issues (as opposed to workmanship issues related to the window or door supplier)?
| 0-9 percent |
| 10-19 percent |
| 20-29 percent |
| 30-39 percent |
| 40-49 percent |
| More than 50 percent |
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7
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How often do you pass warranty claims back to the manufacturer?
| 0-9 percent |
| 10-19 percent |
| 20-29 percent |
| 30-39 percent |
| 40-49 percent |
| More than 50 percent |
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8
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Have you ever switched window suppliers due to warranty issues (for example, not being thrilled with the warranty a supplier offers)?
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9
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Are your window and door suppliers helpful in fulfilling warranty claims when necessary?
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10
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Have you ever handled a problem for a customer when the product was no longer under warranty?
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11
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When choosing a supplier, how important is the warranty that company offers?
| An important factor |
| A somewhat important factor |
| Not an important factor |
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