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Questions marked with an asterisk (*) are mandatory.
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* We have tracking tools to drive accountability for achieving key account plans.
| Strongly Agree | Agree | Disagree | Strongly Disagree |
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* We proactively review our performance with important players in our key accounts.
| Strongly Agree | Agree | Disagree | Strongly Disagree |
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* We routinely exceed the expectations of key people in our key accounts.
| Strongly Agree | Agree | Disagree | Strongly Disagree |
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* We have peer relationships with senior executives in our key accounts.
| Strongly Agree | Agree | Disagree | Strongly Disagree |
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* We have multiple contacts within our key accounts.
| Strongly Agree | Agree | Disagree | Strongly Disagree |
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* We would not be hurt by the departure of one of our key account managers.
| Strongly Agree | Agree | Disagree | Strongly Disagree |
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* We are surprised when we lose a strategic account.
| Strongly Agree | Agree | Disagree | Strongly Disagree |
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* We have support resources to provide exceptional service to our key accounts.
| Strongly Agree | Agree | Disagree | Strongly Disagree |
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* We jointly establish strategic objectives with our key accounts.
| Strongly Agree | Agree | Disagree | Strongly Disagree |
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* We follow a standard account planning process across our sales organization.
| Strongly Agree | Agree | Disagree | Strongly Disagree |
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Please provide the following segmentation information for the purpose of analyzing research results. Your information will remain confidential and will not be used for any purpose beyond research.
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12
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Business Industry [please select one]:
| Automotive and Transportation |
| Business Services |
| Education |
| Energy and Utilities |
| Environmental Services |
| Financial Planning and Services |
| Government |
| Healthcare, Medical, Pharma, Biotech |
| Hospitality, Leisure, Travel, Tourism |
| Human Resources |
| Information Technology |
| Insurance |
| Manufacturing |
| Marketing, Advertising, Public Relations |
| Real Estate |
| Retail |
| Shipping and Distribution |
| Telecommunications |
| Other, please specify |
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13
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What is your role in your organization
| C-Suite |
| Executive |
| Management |
| Professional |
| Employee |
| Other, please specify |
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What is your function in your organization
| Executive |
| Sales |
| Human Resources |
| Marketing |
| Information Technology |
| Operations |
| Other, please specify |
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15
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Please provide the following demographic information
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