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1
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What best describes your organization?
| Manufacturing company |
| Distribution/retailing company |
| Service provider company |
| Public sector/governmental organization |
| Financial institution |
| Payment technology solution provider |
| Regulator |
| Other, please specify |
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2
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How does your organization typically think about commercial payments? (Commercial payments are defined as the use of various paper-based and/or electronic means through which products and services are purchased.) Check all that apply.
| As an end-user that pays suppliers |
| As a supplier that accepts payments from buyers |
| As a provider of commercial payments to buyers and/or suppliers |
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3
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What best describes your role in relation to commercial payments?
| Head of a commercial payments and/or commercial cards business |
| Marketing/sales |
| Technology |
| Operations |
| Finance |
| Procurement |
| Legal |
| Other, please specify |
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4
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How many years of commercial payments experience do you have?
| Less than 2 years |
| 2- 5 years |
| 5-10 years |
| 10+ years |
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5
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Are you a member of the CPI Advisory Board?
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6
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What forms of commercial payments does your organization USE? Check all that apply.
| Electronic Band-to-Bank Transfer |
| Wire Funds via a Central Bank |
| Card |
| Check |
| Cash |
| Do not use |
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7
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What forms of commercial payments does your organization ACCEPT? Check all that apply.
| Electronic Band-to-Bank Transfer |
| Wire Funds via a Central Bank |
| Card |
| Check |
| Cash |
| Do not accept |
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8
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What forms of commercial payments does your organization PROVIDE? Check all that apply.
| Electronic Band-to-Bank Transfer |
| Wire Funds via a Central Bank |
| Card |
| Check |
| Cash |
| Do not provide |
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9
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In general, what do you see as the key requirements for successful adoption of or growth in electronic forms of commercial payments? (i.e., no transmission of paper to initiate a payment)
1
Extremely important | 2
Somewhat important | 3
Low importance | 4
Not important |
| CFO Mandate |
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| Ease of implementation |
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| Staff Adoption |
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| Fraud and/or misuse avoidance |
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| Cost of systems/applications to support |
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| Centralized control of how/where/when the form of payment is used |
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| Acceptance, by suppliers, of form of payment |
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| Access to tax-accredited transaction information |
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| Invoice-level/line item detail/level."level 3" transaction data |
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| Documentation/written information along with the payment |
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| Reconciliation of payment information with other systems/data sources |
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| Accounting for transaction activity |
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| Accurate and timely reporting |
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| Abiltiy to analyze supplier spend |
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10
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What is the primary region in which you do business? Please check only one. Then, please answer the following 8 questions for what you are seeing/experiencing in your region.
| Global responsibility |
| United States/Canada |
| Europe, Middle East, and Africa |
| Asia Pacific |
| Latin America |
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11
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What is the frequency with each form of payment used for HIGH-value purchases?
1
Very common | 2
Common | 3
Sometimes | 4
Rarely used | 5
N/A or not sure |
| Electronic Bank-to-Bank Transfer |
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| Wire Funds via a Central Bank |
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| Card |
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| Check |
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| Cash |
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12
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What is the frequency with each form of payment used for LOW-value purchases?
1
Very common | 2
Common | 3
Sometimes | 4
Rarely used | 5
N/A or not sure |
| Electronic Bank-to-Bank Transfer |
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| Wire Funds via a Central Bank |
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| Card |
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| Check |
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| Cash |
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13
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What is the growth trend for each form of payment?
1
Fast growth | 2
Moderate growth | 3
Slow growth | 4
Shrinking | 5
N/A or not sure |
| Electronic Bank-to-Bank Transfer |
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| Wire Funds via a Central Bank |
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| Card |
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| Check |
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| Cash |
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14
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What is the frequency of each form of payment used for business travel?
1
Very common | 2
Common | 3
Sometimes | 4
Rarely used | 5
N/A or not sure |
| Electronic Bank-to-Bank Transfer |
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| Wire Funds via a Central Bank |
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| Card |
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| Check |
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| Cash |
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15
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What is the level of integration of form of payment with accounts payable or ERP systems.
1
High | 2
Moderate | 3
Low | 4
None | 5
N/A or not sure |
| Electronic Bank-to-Bank Transfer |
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| Wire Funds via a Central Bank |
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| Card |
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| Check |
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| Cash |
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16
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Describe the relative per-transaction cost for payer (i.e., buyer) organization.
1
High cost | 2
Medium cost | 3
Low cost | 4
No cost | 5
N/A or not sure |
| Electronic Bank-to-Bank Transfer |
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| Wire Funds via a Central Bank |
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| Card |
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| Check |
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| Cash |
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17
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Describe the level of government support/usage of electronic payments.
1
High | 2
Moderate | 3
Low | 4
Very little or none | 5
N/A or not sure |
| Electronic Bank-to-Bank Transfer |
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| Wire Funds via a Central Bank |
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| Card |
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| Check |
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| Cash |
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18
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Describe the level of innovation/continual improvement in form of payment.
1
High | 2
Moderate | 3
Low | 4
Very low | 5
N/A or not sure |
| Electronic Bank-to-Bank Transfer |
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| Wire Funds via a Central Bank |
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| Card |
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| Check |
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| Cash |
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19
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Please provide any other comments and/or your name and contact information. (optional) Thank you for taking the time to complete this survey.
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