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Questions marked with an asterisk (*) are mandatory.
1
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* Would you mind telling us your age?
| Under 25 |
| 26-35 |
| 36-45 |
| 46-55 |
| 56-65 |
| 66-75 |
| 76+ |
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2
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* Do you find our leaflets and advertisements easy to understand?
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Please add any comments here:
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3
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* Is the information we supply accurate, does it contain the right level of detail and is it easy to understand?
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Please add any comments here:
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4
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* Are you happy with the way our staff deals with your needs?
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Please add any comments here:
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5
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* How do you tend to deal with the Society and how often?
1
Weekly | 2
Fortnightly | 3
Monthly | 4
Less often | 5
Never |
| In the branch |
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| By post |
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| By phone |
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| By email |
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6
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* If you visit our branch do you like having fast access to a member of staff for quick questions or conversations (via a staff member seated in the lobby area)?
| Yes |
| No |
| I don't visit your branch |
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7
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If you have any comments regarding the fast access to a member of staff for quick questions or conversations, please add them here:
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8
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* If you visit our branch, are you happy with the facilities in the main public area?
| Yes |
| No |
| I don't visit your branch |
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9
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If you have any comments about the facilities in the main public area of our branch, please add them here:
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10
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* If you use email or our website to interact with us, are you happy with the response you receive via these methods?
| Definitely |
| Mostly |
| Somewhat |
| Not at all |
| I don't use email or your website to interact with you |
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11
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If you have any comments about the response you receive via email or our website, please add them here:
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12
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* If you use our website, does it give you all the information you need?
| Yes |
| No |
| I don't use your website |
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13
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If you have any comments about our website and the information it gives you, please add them here:
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14
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* Why did you choose Stafford Railway Building Society? (you may choose more than one answer)
| A recommendation from a friend or family |
| I heard that it was a mutual Society |
| Because of the competitive rates offered |
| Because it is local to me |
| I saw an advertisement for Stafford Railway Building Society |
| I read an article about the Society |
| Other (please explain): |
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15
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* Would you recommend us to a friend or family?
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16
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We may contact you by email on occasion. Please provide us with your email address if you are happy to be contacted via this method.
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Stafford Railway Building Society will only use your personal data in providing services to you. We would like to contact you by mail, to provide you with information on our products, services and other activities that we think may be useful.
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17
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| If you DO NOT want to receive such information please select here. |
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The Society will not pass details to third parties without your consent.
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18
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We welcome your comments. Maintaining our service is really important to us. If you would like to suggest any other ways in which we can improve our service to you, or if you have any other comments, please use the space below.
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19
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*
| I am a saver |
| I am a borrower |
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Talk to us. If you would like to discuss anything that you have raised in this form with us in person, please call Emma on 01785 231445 or visit our branch. Once again, thank you for your time.
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