Customer and Claim Service Survey
Questions marked with an asterisk (*) are mandatory.
1.
2.
3.
4.

* Reporting my claim was a simple easy process
YesNo

5.

* Your adjuster contacted me promptly
YesNo

6.

* Your adjuster was responsive to my needs
YesNo

7.

* Your claim personnel responded promptly to my questions
YesNo

8.

* Your adjuster exhibited skill and experience in handling my claim
YesNo

9.

* I received enough information to understand the claims process
YesNo

10.

* Your support staff was courteous and responsive to my needs
YesNo

11.

* The overall service met my expectations
YesNo

12.

* On a scale from 1-10 how likely are you to recommend SFIC to family and friends?
Not likely to recommendSomewhat unlikelyNeither likely nor unlikelySomewhat likelyVery likely to recommend
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13.
14.

* What's most important to you when it comes to your homeowner's insurance company?