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1
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Overall, how would you rate the NMFC (North Midland Family Center) as an organization?
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2
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Overall, how would you rate your experience at the NMFC (North Midland Family Center)?
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3
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Please rank the NMFC (North Midland Family Center) Welcome Center (front desk) on each of the following:
1
Excellent | 2
Good | 3
Fair | 4
Poor | N/A
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| Efficiency of procedures |
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| Ease of program/class registration |
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| Staff can answer my questions |
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| Staff help me quickly when they see I am waiting for help |
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4
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If you use the Child Care, please rank the NMFC (North Midland Family Center) Child Care staff on the following:
1
Excellent | 2
Good | 3
Fair | 4
Poor | N/A
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| Friendliness |
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| Competence |
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| Care about my children |
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| Care about me |
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| Would notice if we stopped coming |
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| Provide a good mix of active play and quiet play |
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| Promote quality curriculum |
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| My children enjoy coming |
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| Provide a safe environment |
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| Create a fun environment |
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5
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If you take programs, please evaluate the NMFC (North Midland Family Center) program instructors on the following:
1
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| Friendliness |
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| Competence |
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| Care about my children |
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| Care about me |
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| Qualified and knowledgable |
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| Communicate well |
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6
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Please rank the NMFC (North Midland Family Center) staff members as a whole on each of the following:
1
Excellent | 2
Good | 3
Fair | 4
Poor | N/A
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| Friendliness |
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| Competence |
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| Available to help me |
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| Knowing my name |
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| Caring about me |
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| Taking the initiative to talk to me |
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| Good listeners |
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| Checking on me/discussing my progress |
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| Would notice if I stopped coming |
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7
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Please list the names of any staff members who provide excellent service. If you do not know their full name, please tell us which area they work in.
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8
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Please rank the NMFC (North Midland Family Center) facilities on each of the following:
1
Excellent | 2
Good | 3
Fair | 4
Poor | N/A
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| Overall cleanliness |
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| Security and safety |
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| The building and grounds are attractive |
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| There are good places to socialize |
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9
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Please rank the NMFC (North Midland Family Center) equipment on each of the following:
1
Excellent | 2
Good | 3
Fair | 4
Poor | N/A
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| Maintenance of equipment |
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| There is enough equipment |
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| The equipment options availble are what I want to use |
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10
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Please rank the NMFC (North Midland Family Center) in general on each of the following:
1
Excellent | 2
Good | 3
Fair | 4
Poor | N/A
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| Hours the facility is open |
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| Value for the money |
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| Convenience of class/program schedules |
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| Quality of classes/programs |
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| I can relate to other patrons |
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| I can relate to the staff |
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| I feel welcome when I am here |
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| Communications from the center keep me well informed |
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| I think the center's website is |
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11
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Please answer the following to the best of your knowledge.
1
Yes | 2
No | Don't know
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| The center is a good place to bring children |
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| You feel a sense of belonging here |
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| The center provides financial assistance for people who can't afford to pay |
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| The center offers low cost or free programs for youth and families in the community |
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| This is a good place for you/your family |
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| The center is a community leader in promoting healthy living |
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| The center builds strong relationships with its patrons |
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12
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Please tell us what you've done as a patron.
1
Yes | 2
No |
| Developed friendships with other patrons |
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| Met socially with other patrons outside of the center |
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| Helped at an event at the center |
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| Participated in an event at the center |
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| Donated to the center |
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13
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Compared to other organizations in the community that you deal with or are involved with, please rate your loyalty to the center.
| Very loyal (I'll never leave!) |
| Somewhat loyal (I like it here, but could be persuaded to go elsewhere) |
| Not loyal at all (If I find something better, I'm gone) |
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14
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If your disposable income does not change over the following year, how likely are you to continue your involvement at the center?
| Definitely will continue and will do more (higher level of membership, greater facility access, more classes) |
| Will continue at the same level |
| Will continue, but at a lesser level (fewer membership access options, fewer classes, etc.) |
| I do not plan to continue on with the Center in the next year |
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15
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If you choose to continue at a lesser level, or not continue at all, please share why you selected one of these options.
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16
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If you could change anything about your center, what would it be? Please list as many suggestions as you would like.
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17
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Please indicate the availability and general condition of the areas you frequently use:
1
Excellent | 2
Good | 3
Fair | 4
Poor | N/A
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| Courts (tennis, badminton, squash) as applicable to your center |
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| Free weight area |
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| Cardiovascular area |
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| Locker rooms |
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| Group exercise class areas |
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| Multi-purpose areas |
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| Kid Zone/Child Care areas (as applicable to your center) |
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| Gymnasiums |
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| Parking |
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18
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When you come to the center, do you mainly participate in group activities, individual activities, or a mix of both?
| Group activities (leagues, exercise classes, children's programs, biking clubs, etc.) |
| Individual activities (individual work on equipement, personal training, one-on-one lessons, massage, etc.) |
| A mix of both |
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19
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How much has the center supported you in meeting your fitness/healthy lifestyle goals?
| Very much |
| Somewhat |
| Not at all |
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20
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If asked, how likely would you be to volunteer at the center?
| Definitely |
| Maybe |
| Not at this time |
| Not at all |
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21
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If asked, how likely would you be to donate to the center?
| Definitely |
| Maybe |
| Not at this time |
| Not at all |
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22
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How likely would you be to recommend the center to your friends?
| Definitely |
| Maybe |
| Not at this time |
| Not at all |
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23
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Please indicate your level of involvement as a patron.
| Member |
| Program participant |
| Member and program participant |
| Drop-in/Guest pass |
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24
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How long have you been a patron at the center?
| Less than 1 year |
| 1 year |
| 2 years |
| 3-5 years |
| 6-10 years |
| More than 10 years |
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25
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Please assist us in determining our service demographic.
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26
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Please assist us in determining our service demographic.
| Under 25 years old |
| 25-34 years old |
| 35-49 years old |
| 50-64 years old |
| 65 years or older |
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27
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Please assist us in determining our service demographic.
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28
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Please assist us in determining our service demographic. Do you have children under 18 living at home?
| No |
| Yes, birth to 5 years |
| Yes, 6 to 12 years |
| Yes, 13-17 years |
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29
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If you have any suggestions or comments on anything not covered in this survey, please enter them here.
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