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Questions marked with an asterisk (*) are mandatory.
At the YMCA, we believe in providing our members with a positive experience. We're sorry to hear you have cancelled your membership with our YMCA and hope that you will consider rejoining in the future. To help us understand your reasons for leaving, we would like to get your opinion on the following statements.
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1
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* Please tell us which Membership Centre you use the most:
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2
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Originally, I joined the YMCA...
| To lose weight |
| To feel better about myself |
| To get fit |
| To meet people |
| To become stronger |
| To reduce stress |
| Because I was invited by a friend |
| Because it was recommended by my physician |
| Other, please specify |
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3
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I choose to cancel my membership because...
| I can't afford my membership |
| I'm not seeing any changes in my body. |
| I don't know what I'm doing. |
| I have to take care of the kids and family. |
| I have difficulty sticking to an exercise routine. |
| I feel intimidated and uncomfortable. |
| I can't seem to stay motivated. |
| I don't have the time. |
| I really don't like to exercise. |
| Other, please specify |
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4
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I have been a member of the YMCA:
| Less than a month |
| 1 to 6 months |
| 6 months to 1 year |
| 1 to 3 years |
| Over 3 years |
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5
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Overall, I was satisfied with my YMCA experience.
| Strongly Agree | Agree | Neither Agree or Disagree | Disagree | Strongly Disagree |
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2
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3
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4
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5
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6
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YMCA staff and volunteers were available to help me.
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7
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Staff were help me meet my goals and follow up on progress.
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8
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I would consider joining the YMCA again in the future.
| Strongly Agree | Agree | Neither Agree or Disagree | Disagree | Strongly Disagree |
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2
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4
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5
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9
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I would consider re-joining the YMCA if...
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10
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Is there anything you would like us to know about your YMCA experience that was not already asked in the survey?
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11
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If you would like to be contacted about your YMCA experience, please leave your name, phone number and the best time to contact you below.
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Thank you for your time and comments. We care about your experience at the YMCA and will use your feedback to improve our programs and services.
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