Customer Satisfaction (Brief)
1
How long have you been sailing or boating?
Less than 1 month
1 to 6 months
6 months to 1 year
1 to 3 years
Over 10 years
Never
Other, please specify
2
How often do you go sailing or boating?
Never
2 to 3 times/month
Once/month
Less than once/month
Once/week or more
Other, please specify
3
Overall, how satisfied are you with your current boat.
Very DissatisfiedDissatisfiedNeither Satisfied nor DissatisfiedSatisfiedVery Satisfied
1
2
3
4
5
4
Compared to other available sailboats or powerboats how does your boat rate?
Much worse
Don't know
Better
About the same
Worse
Much better
Other, please specify
5
Will you use/purchase another sailboat in the next 2 years?
Definitely not
Probably
Not sure
Probably not
Definitely
Other, please specify
6

Will you be traveling on an extended cruise with you boat within the next year?

(Over 2-3 weeks?)

Definitely not
Never
Probably
Not sure
Probably not
Definitely
Other, please specify
7
For New York's marina's and places to moor and dock your boat while in transit, how satisfied are you on a 1-5 scale where (1) means "Very Dissatisfied" and (5) is "Very Satisfied"? Select "N/A" if don't know or never used.
1
Very Dissatisfied
2
Dissatisfied
3
Neither Satisfied nor Dissatisfied
4
Satisfied
5
Very Satisfied
N/A
 
Marina's/service quality
Additional Comment
Value for the price
Additional Comment
Kindness and friendly atmosphere
Additional Comment
Mechanical and refueling experience
Additional Comment
Navigation directions experience
Additional Comment
After purchase service
Additional Comment
Repeat purchase experience
Additional Comment
8
Is there anything you would like to tell the marina & canal boat transit system about its [PRODUCT/SERVICE] that was not already asked in the survey? Please type answer in space provided below.
Thank you for your feedback.
9

Please send your name & address and we can send you information on traveling & vacationing by boat.  Thank you very much.

Name
Company
Address 1
Address 2
City/Town
State/Province
Zip/Postal Code
Country
Email Address