M.M. Bennett Library User Satisfaction Survey

                                          (April 2011)

 

Please help us improve your SPC Libraries by taking this survey!

If you have any questions or problems with the survey contact Pat Barbier (727-791-2603) barbier.pat@spcollege.edu

 

Questions 1-3 User Category at SPC College

1

Please select your user category [please select only one].

Student
Faculty/Staff/Administrator
Public Library User
2

Please check all that apply to you:

Honors College
Collegiate High School/Early College
Disability Resources
University Partnership Center (UPC)
Dual Enrollment
Please list your degree/certificate program (if decided)
3

Which campus library or facility do you use the most often? [Please select only one].

I do not use library services or facilities
Allstate
Clearwater
Downtown Center
Epicenter
Heath Education Campus
Midtown
Seminole
St. Petersburg/Gibbs
Tarpon Springs
Online
If no campus, please explain:

Question 4 : Reasons for Library Use

4

Identify the library resources and services that you use. (Choose all that apply)

Library materials located in a campus library (books, DVDs, etc.)
Library electronic collections (password protected online books and articles)
Computers/Technology
Wireless access
Chat, e-mail, mobile text, online reference (AskALibrarian)
Library service offered through your ANGEL course
Course integrated library instruction/orientation
Reference by appointment/College Library User Education (CLUE)
Quiet study
Group study
Meeting space
Programs and events
Other

Questions 5-24 : Ratings and comments on library services and resources

5

Please rate the helpfulness of this library service: Circulation-checking out/in books or reserve items.

Very helpfulHelpfulSomewhat helpfulNot helpful
1
2
3
4
6

Please rate the helpfulness of this library service: In person librarian/staff assistance.

Very helpfulHelpfulSomewhat helpfulNot helpful
1
2
3
4
7

Please rate the helpfulness of this library service: Chat/email online reference (AskALibrarian).

Very helpfulHelpfulSomewhat helpfulNot helpful
1
2
3
4
8

Please rate the helpfulness of this library service: Mobile text reference.

Very helpfulHelpfulSomewhat helpfulNot helpful
1
2
3
4
9

Please rate the helpfulness of this library service: Reference by appointment or CLUE.

Very helpfulHelpfulSomewhat helpfulNot helpful
1
2
3
4
10

Please rate the helpfulness of this library service: inter-library loans.

Very helpfulHelpfulSomewhat helpfulNot helpful
1
2
3
4
11

Please rate the helpfulness of this library service :  Course integrated library instruction/orientation.

Very helpfulHelpfulSomewhat helpfulNot helpful
1
2
3
4
12

Please rate your satisfaction with this library service: Library services through ANGEL course.

Very helpfulHelpfulSomewhat helpfulNot helpful
1
2
3
4
13

Please rate the helpfulness of this library service: Quiet study area.

Very helpfulHelpfulSomewhat helpfulNot helpful
1
2
3
4
14

Please rate the helpfulness of this library service: Group study space.

Very helpfulHelpfulSomewhat helpfulNot helpful
1
2
3
4
15

Please rate the helpfulness of this library resource: Computers/Technology.

Very helpfulHelpfulSomewhat helpfulNot helpful
1
2
3
4
16

Please rate the helpfulness of this resource: Wireless access.

Very helpfulHelpfulSomewhat helpfulNot helpful
1
2
3
4
17

Please rate your satisfaction with this library service:  Library hours.

Very helpfulHelpfulSomewhat helpfulNot helpful
1
2
3
4
18

Please rate the helpfulness of this library resource: Library materials located in a campus library (books, DVDs, etc.).

Very helpfulHelpfulSomewhat helpfulNot helpful
1
2
3
4
19

Please rate the helpfulness of this library resource : Library electronic collections (password protected online books and articles).

Very helpfulHelpfulSomewhat helpfulNot helpful
1
2
3
4
20

Please give any comments you may have about the above resources or services.

21

Has your use of the library in terms of its services, staff, and collections, contributed to your academic success?

22

If yes, please check all that apply and /or use the comment area to explain.

Helped me understand the difference between scholarly/authoritative and popular resources (good and bad).
Provided technology/computers needed to complete assignments
Provided technology/computer help needed to complete assignments
Provided the type of study space needed to get my work done.
Improved my research skills.
Helped me build confidence in my ability to succeed in college.
Helped me understand why and how to cite resources/information
Taught me to use information to achieve a goal, or make a decision.
23

If no, how can we better support your learning and academic success? Please stop by or contact (727-341-3616) a campus library for an appointment to share your thoughts.

24

Are there any improvements, new services, or additional items that you would like to see that are not currently provided by the library?