Customer Satisfaction Survey

Regina Public Library Staff

 .
1.
2.
3.
You use this library location most often because... (Check all that apply)
4.
You are...
5.
Do you have a library card?
6.

Approximately how long have you been using the services at this library location?

7.
Approximately how often do you use this library location?
8.

When it comes to the library's services, what age groups are most relevant to you?  (Check all that apply)

9.
What activities do you typically engage in at this library location?  (Check all that apply)
10.
   How well do the services at this library location meet your expectations?
11.
   How do you find information or items you wish to use or borrow from this library location?  (Check all that apply)
12.
  Please indicate how satisfied you are with this library's...
Books, magazines, newspapers
Very satisfiedSatisfiedSomewhat satisfiedNot at all satisfied 
1234N/A
Computer workstations
Very satisfiedSatisfiedSomewhat satisfiedNot at all satisfied 
1234N/A
DVDs, CDs
Very satisfiedSatisfiedSomewhat satisfiedNot at all satisfied 
1234N/A
Hours of operation
Very satisfiedSatisfiedSomewhat satisfiedNot at all satisfied 
1234N/A
Printers and photocopiers
Very satisfiedSatisfiedSomewhat satisfiedNot at all satisfied 
1234N/A
Restrooms
Very satisfiedSatisfiedSomewhat satisfiedNot at all satisfied 
1234N/A
13.
  Please indicate the importance to you of this library's...
Books, magazines, newspapers
Very importantImportantOf little importanceUnimportant
1234
Computer workstations
Very importantImportantOf little importanceUnimportant
1234
DVDs, CDs
Very importantImportantOf little importanceUnimportant
1234
Hours of operation
Very importantImportantOf little importanceUnimportant
1234
Printers and photocopiers
Very importantImportantOf little importanceUnimportant
1234
Restrooms
Very importantImportantOf little importanceUnimportant
1234
14.
  Please indicate how satisfied you are with this library's...
Events or activities for babies and pre-schoolers
Very satisfiedSatisfiedSomewhat satisfiedNot at all satisfied 
1234N/A
Events or activities for school-age children
Very satisfiedSatisfiedSomewhat satisfiedNot at all satisfied 
1234N/A
Events for adults
Very satisfiedSatisfiedSomewhat satisfiedNot at all satisfied 
1234N/A
15.
   Please indicate the importance to you of this library's...
Events or activities for babies and pre-schoolers
Very importantImportantOf little importanceUnimportant
1234
Events or activities for school-age children
Very importantImportantOf little importanceUnimportant
1234
Events for adults
Very importantImportantOf little importanceUnimportant
1234
16.
   Please indicate your level of satisfaction with this library location by rating the following...
You are usually able to find available material in your area(s) of interest
Strongly agreeAgreeDisagreeStrongly disagree 
1234N/A
Staff initiated contact with you, or made you feel welcome
Strongly agreeAgreeDisagreeStrongly disagree 
1234N/A
When called upon, staff is knowledgeable and provides useful assistance
Strongly agreeAgreeDisagreeStrongly disagree 
1234N/A
Your inquiries are answered in a timely manner
Strongly agreeAgreeDisagreeStrongly disagree 
1234N/A
17.
   Please indicate the level of importance to you regarding the following at this library location...
You are usually able to find available material in your area(s) of interest
Very importantImportantOf little importanceUnimportant
1234
Staff initiated contact with you, or made you feel welcome
Very importantImportantOf little importanceUnimportant
1234
When called upon, staff is knowledgeable and provides useful assistance
Very importantImportantOf little importanceUnimportant
1234
Your inquiries are answered in a timely manner
Very importantImportantOf little importanceUnimportant
1234
18.
  Please indicate your level of satisfaction with this library location by rating the following...
There is always plenty of seating available
Strongly agreeAgreeDisagreeStrongly disagree 
1234N/A
You are usually able to find a quiet, comfortable space
Strongly agreeAgreeDisagreeStrongly disagree 
1234N/A
You enjoy the art that is currently featured on the walls
Strongly agreeAgreeDisagreeStrongly disagree 
1234N/A
The library offers an engaging and inviting environment
Strongly agreeAgreeDisagreeStrongly disagree 
1234N/A
19.
  Please indicate the level of importance to you regarding the following at this library location...
There is always plenty of seating available
Very importantImportantOf little importanceUnimportant 
1234N/A
You are usually able to find a quiet, comfortable space
Very importantImportantOf little importanceUnimportant 
1234N/A
You enjoy the art that is currently featured on the walls
Very importantImportantOf little importanceUnimportant 
1234N/A
The library offers an engaging and inviting environment
Very importantImportantOf little importanceUnimportant 
1234N/A
20.
   Overall, how satisfied are you with the services at this library location?
21.
   Overall, how do you rate the quality of the services at this library location?
22.
   How likely are you to use the services at this library location within the next six months?
23.
   Would you recommend the services at this library location to others?
24.
   Overall, how important is the library to you?
25.
26.