1. How long have you been coming to Beauty by Bec?
	Less than 1 month 1 to 6 months 6 months to 1 year 1 to 3 years Over 3 years Never used

	2. How often do you visit our salon?
	Once a week or more Once every 4 weeks Once every 6 weeks Once every 8 weeks Every 2 to 3 months Once every 6 months Once every year When I can't get in at my regular salon

	3. Overall, how satisfied are you with us?
	Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Very Satisfied 1 2 3 4 5

	4. Compared to other beauty salons, Beauty by Bec is...
	Much better Better About the same Worse Much worse Don't know Never used

	5. Would you recommend Beauty by Bec to others?
	Definitely Probably Not sure Probably not Definitely not Never Used

	6. For our salon, how satisfied are you on a 1-5 scale where (1) means "Very Dissatisfied" and (5) is "Very Satisfied"?
	Friendliness and knowledge of staff Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Very Satisfied 1 2 3 4 5 Quality of service and treatments Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Very Satisfied 1 2 3 4 5 Presentation of salon including treatment rooms, reception etc Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Very Satisfied 1 2 3 4 5 Value for money Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Very Satisfied 1 2 3 4 5

	7. Is there anything extra you would like to tell us that was not already asked in the survey? Please type your answer in the space provided below.

	Thank you for your feedback.