Customer Satisfaction Survey (In-Depth)
COMPANY appreciates your business. Thank you for letting us know about your experience with us. This survey should take you about 15 - 20 minutes to complete. We are committed to providing world-class service to you and your candid feedback is critical to our focus on continuous improvement.
Sales
1.
On a scale of 0 to 10, where 0=Very Dissatisfied and 10=Very Satisfied, please indicate your overall satisfaction with the following…
Very Dissatisfied
Very Satisfied
N/A
Presentation Skills
0
1
2
3
4
5
6
7
8
9
10
N/A
Product Knowledge
0
1
2
3
4
5
6
7
8
9
10
N/A
Understands my unique business needs
0
1
2
3
4
5
6
7
8
9
10
N/A
Responsiveness to my inquiries
0
1
2
3
4
5
6
7
8
9
10
N/A
Frequency of contact from salesperson
0
1
2
3
4
5
6
7
8
9
10
N/A
Timely receipt of quotes and proposals
0
1
2
3
4
5
6
7
8
9
10
N/A
Ability to set reasonable product performance expectations
0
1
2
3
4
5
6
7
8
9
10
N/A
2.
If there were one thing we could improve upon in regards to our
sales organization
, what would that be?
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