Duo-Gard Customer Survey
1.
How did you hear about us?
2.
Which product did you purchase and install?
Bike Shelters
Bus Shelters
Canopies/Walkways
Decorative Panels
IllumaWall
Stremeline - Translucent Walls
Long-span Systems
Photovoltaic Canopy Charging Stations
Skylights
Smoking Shelters
Specialty Enclosures
Vertical Glazing
3.
Overall, how satisfied were you with our product?
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
4.
Follow up and Customer Service Experience
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
5.
How satisfied are you with the installed product? (if applicable)
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
6.
Think of your recent experience with Duo-Gard, which statement do you agree with (click all that apply)
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Product does what it claims
1
2
3
4
5
Product does what I need
1
2
3
4
5
Product is competitively priced
1
2
3
4
5
Product was worth the purchase price
1
2
3
4
5
7.
Think of a similar product offered by other companies, how would you compare the products offered by Duo-Gard?
8.
Would you use Duo-Gard in the future?
Yes
No
9.
Would you recommend Duo-Gard products to colleagues within your industry?
Yes
No
10.
How would you rate your point of contact at Duo-Gard?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Sales Representative
1
2
3
4
5
Project Manager
1
2
3
4
5
Installer
1
2
3
4
5
11.
Do we have permission to use your comments for marketing purposes?
Yes
No
Please contact me
12.
If yes, please provide contact information and include email address
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