Customer Satisfaction: Technical Support
COMPANY appreciates your business. Thank you for letting us know about your experience with us. This survey should take you about 5 - 10 minutes to complete. We are committed to providing world-class service to you and your candid feedback is critical to our focus on continuous improvement.
Technical Support
1.
On a scale of 0 to 10, where 0=Very Dissatisfied and 10=Very Satisfied, please indicate your overall satisfaction with the following…
Very Dissatisfied
Very Satisfied
N/A
Time to reach a qualified technical support representative
0
1
2
3
4
5
6
7
8
9
10
N/A
Ability to clearly understand your inquiry
0
1
2
3
4
5
6
7
8
9
10
N/A
Responsiveness
0
1
2
3
4
5
6
7
8
9
10
N/A
Timeliness of resolution
0
1
2
3
4
5
6
7
8
9
10
N/A
Quality of resolution
0
1
2
3
4
5
6
7
8
9
10
N/A
Ability to resolve your issue on the first call
0
1
2
3
4
5
6
7
8
9
10
N/A
Product knowledge and competence
0
1
2
3
4
5
6
7
8
9
10
N/A
Courtesy and professionalism
0
1
2
3
4
5
6
7
8
9
10
N/A
Overall satisfaction with technical support
0
1
2
3
4
5
6
7
8
9
10
N/A
2.
If there were one thing we could improve upon in regards to our
technical support
, what would that be?
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