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 | Thank you in advance for your valuable time and feedback in completing this survey! We appreciate our stakeholders' feedback. It will be kept anonymous and used for continuous improvement processes. |
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1
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Please tell us which department assisted you, or the type of support that we provided.
| Technology Support Center, TSC, (Computer/Smartphones/iPad problems, login help, Wifi services, software support, printing issues, classroom technology assistance, basic phone support, digital equipment checkout items) |
| IT department (E-mail mailbox setups, Webpage, databases, programming, network connectivity issues) |
| Department of Educational Technology (D2L assistance, video production, custom learning objects, training) |
| Projects and Events (Classroom technology installations, advanced phone support, UCR campus event support) |
| Duplicating (bulk duplication, custom duplication jobs) |
| Additional Comments: |
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2
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Did we respond to your issue in a timely manner?
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3
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Did the technician communicate with you appropriately (i.e. setting up appointments, explaining the solution, courteous, helpful)?
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4
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Are you satisfied with the quality of service that was provided?
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5
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Please rate your overall experience with the quality of service we provided.
| Excellent | Good | Satisfactory | Poor | Not Acceptable |
5
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4
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3
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2
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1
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6
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Which choice below best describes you?
| Student |
| Faculty |
| Staff/Administration |
| Other (UCR partners and stakeholders) |
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7
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Is there anything additional you would like to share with us that this survey did not cover that would help us better provide support?
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8
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We would be happy to follow up with any of our stakeholders, if you would like us to follow up with you on an issue, please provide a brief description of what we can do, your contact information, and a member of our team will get in touch with you.
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