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Please evaluate the San Jacinto Campus Library services and collections
Please help us improve library services by evaluating our services and collections. This survey consists of 22 questions and should take approximately 5 minutes to complete. All answers are anonymous.
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1
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In the past six months how often did you visit the library?
1
daily | 2
weekly | 3
monthly | 4
yearly | 5
never |
| In Person |
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| On the Web |
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2
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If you use the library in person what are the resources that you use? Check all that apply
| Individual or group study space |
| Online Library Resources (catalog, databases, e-books) for class assignments |
| Computer access for online coursework (BlackBoard) |
| Computer access for completing class assignments (word processing, Powerpoint, etc.) |
| Computer access for e-mail or Internet |
| Internet access for games |
| Internet access for social networking (MySpace or Facebook) |
| Use textbooks on reserve |
| Made photocopies/printed from computers |
| Use wireless Internet (laptop computer) |
| Read magazines/newspapers |
| Check out a book |
| Check out DVD’s or CD’s |
| Other, please specify |
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3
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How often do you use the library's online resources for research (library catalog, databases, e-books)?
| daily |
| weekly |
| monthly |
| yearly |
| never |
| I do not know about these resources |
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4
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Please rate your level of satisfaction with the following library services and resources. Select only one answer per resource or service.
1
Very Satisfied | 2
Satisfied | 3
Neutral | 4
Dissatisfied | 5
Know about resource but never used | 6
Do not know about this resource/service |
| Librarian assistance with research |
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| Library Hours |
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| Library’s online book catalog |
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| Library Website information |
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| Library online databases (Ebsco, etc.) |
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| Electronic book collections |
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| Interlibrary loan service |
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| Off campus access to online resources (e-books, databases) |
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| Computer access |
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| Textbook reserves |
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| Staff assistance at the check- out desk |
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| Library orientations/workshops |
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| Magazine/journal collection (print format) |
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| Book collection(print format) |
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| Video collection(DVD) |
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| Streaming video collections (online) |
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| Audio collections (CD, MP3) |
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| Streaming audio collections (online) |
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| Photocopying/printing |
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5
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If you marked “Dissatisfied” on any of the items above, please explain how it can be improved.
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6
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In the past six months, did you ever ask library staff for help?
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7
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If you have asked a librarian for research assistance, what method of contact did you use?
1
This semester | 2
Never | 3
Did not know about this service |
| Chat |
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| Email |
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| In Person |
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| Phone |
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8
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Please rate the library's customer service at the Circulation/Check-Out Desk
1
Excellent | 2
Good | 3
Fair | 4
Poor | 5
Don’t Know |
| Competency/knowledge of library staff |
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| Courtesy of library staff |
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| Overall quality of Circulation Service |
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9
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If you marked "Poor" on any of the items above, please explain how it can be improved.
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10
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Please rate the library's customer service at the Reference Desk
1
Excellent | 2
Good | 3
Fair | 4
Poor | 5
Don’t Know |
| Competency/knowledge of library staff |
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| Courtesy of library staff |
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| Overall quality of Reference Service |
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11
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If you marked "Poor" on any of the items above, please explain how it can be improved.
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12
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I know how to navigate to the library's website remotely (from off campus) and access the library's online resources
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13
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IF YES to #12, then answer below: If you have accessed the library's databases(Ebsco, Proqust, etc.) and electronic books remotely (from off campus) did you:
| Log in with your MSJC (BlackBoard) username and password |
| Ask the librarians for the usernames and passwords to the databases |
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14
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When you use the library's resources from home or in the library (book catalog, databases, e-books, etc.) How successful are you in finding information?
| Always successful |
| Sometimes successful |
| Not successful |
| Never used library resources |
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15
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If you were not successful in finding information, did you ask a librarian for assistance?
| Yes |
| No |
| Didn’t know I could ask for help |
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16
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Please rank the library's collections in terms of their importance to your research needs (1=most important 5 = least important)
| 1 | 2 | 3 | 4 | 5 | OR I never use these resources |
| Print book collection |
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| Electronic databases (Ebsco, Proquest, etc.) |
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| Electronic book collections |
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| Print periodical collection |
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| Audio visual (DVD, CD, streaming video/audio) |
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17
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If you answered NEVER USE for the above question: What is the main reason that you do NOT use the library’s resources ? (select one)
| I use the Internet for my research |
| I don’t need to do research |
| I purchase my own materials |
| Other, please specify |
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18
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Do you use information sources OTHER than those provided by the San Jacinto Campus Library?
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If yes, specify the information sources you use
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19
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How important is the library to you?
| Very important |
| Important |
| Somewhat important |
| Not important |
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20
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Overall, how do you rate the San Jacinto Campus Library and its services?
| Excellent |
| Good |
| Fair |
| Poor |
| Don’t Know |
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21
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What services would you like the library to improve or develop?
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22
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Other comments or suggestions
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