Questions marked with an asterisk (*) are mandatory.
Thank you for taking the time to complete our brief survey. Your feedback is important in helping us to continually improve FINRA BrokerCheck.
Participation is voluntary and all responses are confidential. Please view our privacy policy for information on the collection and dissemination of personally identifiable information.
1
Overall, how satisfied were you with your FINRA BrokerCheck experience?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
2
Please rate the following FINRA BrokerCheck features:
1 Very Unsatisfied
2 Unsatisfied
3 Neutral
4 Satisfied
5 Very Satisfied
Ease of navigation
Organization of information
System response time
Visual appeal
3
If you were unsatisfied or very unsatisfied with any of the above features, please describe the reasons for your dissatisfaction.
4
Please rate FINRA BrokerCheck reports based on the following attributes:
1 Very Unsatisfied
2 Unsatisfied
3 Neutral
4 Satisfied
5 Very Satisfied
Clear / easy to understand
Relevance of information
Intuitive organization / layout
Completeness or comprehensiveness
5
If you were unsatisfied or very unsatisfied with any of the above attributes, please describe the reasons for your dissatisfaction.
6
How useful did you find the FINRA BrokerCheck help resources (e.g., FAQs, glossary and search help)?
Not at all Useful
Very Useful
Did Not Use
7
What did you like most about FINRA BrokerCheck?
8
What did you like least about FINRA BrokerCheck?
9
How did you find out about FINRA BrokerCheck?
FINRA BrokerCheck Hotline
Recommended by a friend / colleague
Recommended by my broker
Read about it in a newspaper or magazine
Followed link from another Web page
Search engine (e.g., Google, Yahoo)
Brokerage account statement
Other
10
What prompted your visit to FINRA BrokerCheck today?
Looking to see what information is available about a broker or firm
Conducting a background check on a broker or firm
Looking for updates to information previously obtained through FINRA BrokerCheck
Other
11
Which of the following best describes your role as an FINRA BrokerCheck user?
Bank
Commercial Credit Organization
General Public / Individual Investor
Government / Law Enforcement
Insurance Company
Law Firm
FINRA Member Firm
FINRA Registered Representative
Non-Securities Regulated Entity (e.g., use FINRA BrokerCheck to perform background investigations)
Press
Self-Regulatory Organization
FINRA Staff
Other
12
How frequently do you use FINRA BrokerCheck?
This was my first time using FINRA BrokerCheck
Annually
Quarterly
Monthly
Weekly or more
13
How likely are you to recommend FINRA BrokerCheck to others?
Not Likely
Somewhat Unlikely
Neutral
Somewhat Likely
Likely
14
Please provide any suggestions for improvements to FINRA BrokerCheck.
15
May we contact you for future surveys and / or user testing?
Surveys only
User testing only
Both surveys and user testing
No, please do not contact me
16
If we may contact you about future surveys and / or user testing, please provide your email address (e.g., john.smith@finra.org)
