University Printing and Copy Services Customer Satisfaction Survey
Questions marked with an asterisk (*) are required.
University Printing and Copy Services thanks you for your business and support. As we are committed to ongoing customer satisfaction, we would appreciate your evaluation of our services.
1
* Date of service:
2
Name (optional):
3
Department (optional):
4
Phone (optional):
5
E-mail Address (optional):
6
* How often do you use the services of University Printing and Copy Services?
Regular Customer
Occasional Customer
First-time User
7
* What time of year do you use the services of University Printing and Copy Services?
Fall Semester
Spring Semester
Summer
8
* What type of work was performed for this order?
Business Cards/Letterhead
B&W Copies
Color Copies
Brochures/Flyers
Post Cards
Catalogs
Banners/Signs
Faculty Coursepacks
Invitations
Newsletters
Other, Please Specify
9
What type of work have you used University Printing and Copy Services for in the past? (please check all that apply)
Business Cards/Letterhead
B&W Copies
Color Copies
Brochures/Flyers
Post Cards
Catalogs
Banners/Signs
Faculty Coursepacks
Invitations
Newsletters
Other, Please Specify
10
* Customer Service
1
Excellent		 2
  		3
Satisfactory		 4
  		5
Needs Improvement
Rate the courtesy and friendliness of the University Printing and Copy Services Staff.
Rate how helpful and informative University Printing and Copy Services was in processing your order.
Rate the convenience and speed by which your order was processed.
Rate the speed by which your order was processed.
11
* Quality of Finished Product
1
Excellent		 2
  		3
Satisfactory		 4
  		5
Needs Improvement
Rate how the finished product meet your overall quality expectations.
Rate the quality of the finishing requirement(s). (i.e. paper, trimming, collating, folding, etc.)
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* Pricing
1
Excellent		 2
  		3
Satisfactory		 4
  		5
Needs Improvement
Rate University Printing and Copy Services’ pricing?
13
* Delivery
1
Excellent		 2
  		3
Satisfactory		 4
  		5
Needs Improvement
Rate the effectiveness of University Printing and Copy Services in meeting your deadline.
Rate University Printing and Copy Services’ delivery of the finished product to its end destination.
14
* Will you use University Printing and Copy Services for future work?
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* Can our representative set up an appointment to discuss your upcoming project(s)? (If yes, please be sure to include your name and phone number in the space provided at the top of the survey)
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Do you have any additional comments or suggestions about what University Printing and Copy Services can do to make things easier for you to do business with us?