Content Management Survey

In response to customer and market demand for detailed analysis of actual Content Management System (CMS) usage and deployment, Prescient is preparing a comprehensive report on the topic, based in large part of the findings of the following survey. Targeted primarily to organizations that currently have a CMS system in use, your input about CMS usage (currently and planned) will be an invaluable part of this analysis. Please take 15 minutes to complete Prescient’s CMS survey. Respondents who complete the survey will be eligible to win $300 (a random email address will be drawn from all responses to the survey). All respondents will also receive a full copy of the results at no cost. Please provide your contact information in order to receive the survey result. We apologize in advance for any inconvenience, but we cannot send results to “hotmail” or “yahoo” type accounts. Only totals and summary statistics will be published. Your personal information and answers will be held confidential, and will not be shared with any outside partner or company. Results will be published on our website at www.prescientdigital.com. Prescient Digital Media is a strategic web consulting firm with extensive expertise in the area of website Content Management Systems. As a part of our service offerings, Prescient assists clients with the procurement, management, and implementation of website CMSs. Thank you for your participation! 1 What type of site do you manage or are connected with? Check all that apply. Internet (public) Intranet (private/internal) Extranet 2 What do you use your website(s) for? Check all that apply. Communication (news, policies, bulletins) Standards/compliance Education/training Scheduling/calendars Applications (timesheet, expenses, phone directory) Company information (org chart, investors, ownership, subsidiaries) Communities Project support Team/department/group sub-sites Other, Please Specify 3 How many users/unique visitors does your main site have per MONTH? 100s 1,000s 10,000s 100,000s 1,000,000s 10,000,000s Don't know 4 What experience do you have with a content management system (CMS)? No experience Some use Moderate use Frequent use Expert 5 Do you currently use a CMS to publish and manage content? If Yes, which Company/Product? 6 Do you have a custom built or off-the-shelf/packaged CMS? Custom Off-the-shelf/packaged Hybrid/combination 7 If you manage more than one type of site, do you use the same CMS solution for all of them? 8 How long have you had your present CMS installed? Less than 6 months 6 months - 1 year 1–2 years 2–3 years 3 or more years 9 How much time did you take to evaluate different CMS solutions? 1 month or less 1-3 months 3-6 months 6-9 months 9-12 months More than 12 months 10 What CMS product(s) have you evaluated? Check all that apply. Vignette Interwoven Red Dot CrownPeak Technology Broadvision Atomz Documentum Percussion Microsoft OpenCMS Zope Ektron PaperThin Open Text Macromedia Day Fatwire Stellent Tridion Other, Please Specify 11 How much time did you take to implement your CMS solution? 1 month 1-3 months 3-6 months 6-9 months 9-12 months 12-18 months More than 18 months 12 What was your total budget for a CMS (license and installation)? under $10,000 $10k – $25k $25k - $50k $50k - $100k $100k - $150k $150k - $250k $250k - $500k more than $500k 13 For what reasons did you implement a CMS? Check all that apply. Consistency of content Personalization Security Centralized site management Facilitate decentralized contributors Cost savings/investment Organization of information Corporate transparency Workflow/process control Other, Please Specify 14 Have you measured the ROI of your CMS? If Yes, what is the approximate ROI measured, as a percentage? 15 How frequently do you publish content to your site? More than once a day Daily Multiple days per week Weekly Monthly Infrequently/ad hoc 16 Rate your current: 1 Poor 2   3   4   5 Satisfactory 6   7   8   9 Perfect Publishing process Ease of CMS use Time it takes to publish content Overall satisfaction with your CMS 17 What features do you presently like about your existing CMS? Check all that apply. User management Workflow Email notification Reporting, metrics Web-based interface WYSIWYG editor Integration with MS Office, Adobe Accessibility Linking and link checking Metadata, Taxonomy, Indexing Personalization Content repository Page preview Content expiry Versioning and archiving Templates Site maps Search engine Surveys, polls, forms Application integration Multiple languages Content syndication (drawing data from external source for presentaiton) Other, Please Specify 18 What features would you like incorporated into your present CMS or a new one? Check all that apply. User management Workflow Email notification Reporting, metrics Web-based interface WYSIWYG editor Integration with MS Office, Adobe Accessibility Linking and link checking Metadata, Taxonomy, Indexing Personalization Content repository Page preview Content expiry Versioning and archiving Templates Site maps Search engine Surveys, polls, forms Application integration Multiple languages Content syndication (drawing data from external source for presentaiton) Other, Please Specify 19 How many full-time, dedicated staff members manage your site/CMS? 1 2-5 5-10 10-20 20-100 100+ 20 How many content contributors/publishers do you have in your organization? 1-5 5-10 10-20 20-100 100-200 200+ 21 Do you have a CMS governance or standards compliance committee within your organization? 22 Which groups use the CMS and contribute content to your site? Check all that apply. Marketing Communications IT/Systems support Finance C-level/Senior Mgmt Administration Production HR Other, Please Specify 23 Do you plan on replacing/reassessing your CMS within the following time period? Yes, within 6 months Yes, within 1 year Yes, within 2 years Yes, within 3 years No current plans to replace/reassess You're almost finished! Please proceed to page 2 of 2.