Factory Service Center Survey (Web)
Questions marked with an asterisk (*) are mandatory.
1

* Which JVC Factory Service Center did you have your product repaired?
Cypress, California
Aurora, Illinois
Lawrenceville, Georgia
Pine Brook, New Jersey
Other, please specify
2

* The JVC product that was repaired was?
Out of Warranty for both Parts and Labor
Covered under an Extended Warranty
Covered under Parts and Labor Warranty
Covered under Parts but Out of Labor Warranty
3

What was the model number of the product repaired?
4

What was your receipt number?  On your invoice it can be found in the lower left corner below the model number.
5

* Please rate the following in order of importance to you regarding your service experience.  1=Most Important, 4=Least Important.
1 2 3 4
Time to complete the repair
Understanding what was wrong with the product
Communication/Customer Service
Cost of the repair
6

* Not including shipping time to and from the Factory Service Center, How long did you expect it to take to have your product repaired?
7

* Not including shipping time to and from the Factory Service Center, How long did it to take to have your product repaired?
8

* The cost to repair my JVC product at a Factory Service Location was?
9

* Was your product repaired to your satisfaction the first time?
10

* Do you feel your JVC product is now working properly after getting it repaired at a JVC Factory Service Center.
11

* Please describe your experience with JVC Service personnel during the repair process?
12

Please provide comments about your above selection.
13

* While your product was in repair, how did you check on your repair status?
14

* How would you rate your overall expereince in getting your product repaired at a JVC Factory Service location?
15

Are there any comments that you would like to add regarding your repair expereince.